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Licensed Insurance Customer Service Representative
4 months ago
Join YMI Insurance, a locally-renowned insurance company dedicated to providing exceptional customer service. As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive.
The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance clients. They will serve as a key point of contact for clients, ensuring their insurance needs are met with excellence.
This role requires a strong understanding of commercial insurance products, excellent communication skills, and the ability to provide exceptional customer service.
To excel in this position, you should have a friendly personality and strong problem-solving skills. We value individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and are interested in contributing to a company that prioritizes employee growth and client satisfaction, YMI Insurance is the place for you
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for commercial insurance clients.
- Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
- Understand clients' insurance needs and provide appropriate solutions and recommendations.
- Conduct regular client meetings to review policies, discuss coverage options, and address any concerns.
Policy Administration:
- Oversee the administration of commercial insurance policies, including processing policy endorsements, renewals, and cancellations.
- Ensure accuracy and completeness of policy documentation.
- Collaborate with underwriters and other team members to negotiate terms and conditions on behalf of clients.
Risk Assessment and Analysis:
- Conduct risk assessments for clients to identify potential exposures and recommend appropriate coverage solutions.
- Analyze insurance policies and coverage options to ensure they align with clients' risk management objectives.
- Provide proactive risk management advice to clients to help mitigate potential losses.
Claims Management:
- Assist clients with the claims process, including reporting claims to insurance carriers and facilitating communication between clients and claims adjusters.
- Advocate on behalf of clients to ensure timely and fair resolution of claims.
- Provide guidance and support to clients throughout the claims process, including assistance with documentation and claim settlement negotiations.
Business Development:
- Identify opportunities for account growth and revenue generation within existing client accounts.
- Collaborate with sales and marketing teams to develop strategies for acquiring new commercial insurance clients.
- Participate in networking events and industry conferences to expand professional contacts and promote the company's services.
Requirements
- An Active PA Property & Casualty License is required. Licensing assistance is available.
- Minimum 3 years experience in commercial insurance account management
- Detail-oriented with the ability to prioritize and multitask.
- A team player who is self-motivated with a positive attitude.
- Excellent written and verbal communication skills and the ability to think critically.
- Insurance industry certifications (e.g., CIC, CISR, CRM, CPCU) preferred.
