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Protective Services Worker

4 months ago

Leominster, United States 95149 Full time
Job DescriptionJob DescriptionDescription:

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.


The values of ASNCM have been determined by its employees and are the foundation of our culture.


Collaboration – I communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – I work with “heart” to be kind, caring, and willing to help our consumers in their journey.

Consumer-Centric – I am committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment – I strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – I uphold the utmost standards of professionalism, ethics, and personal accountability, earning and maintaining our consumers' trust in me.




ROLE AND RESPONSIBILITIES

  • Conducts investigations of abuse, neglect, and exploitation of older adults. and provide on-going case work to protective services clients. This includes but is not limited to home visits with elders, collateral interviews, interviews with alleged perpetrators, and all corresponding paperwork.
  • Development and implementation of a Service Plan that could include services such as medical, legal, housing, and in-home
    care services.
  • · Maintain up-to-date and accurate case records in compliance with the regulations.
  • · Provide consultation to staff and community agencies regarding Protective Services cases.
  • · Serve on after hours on-call team to respond to consumer needs.
  • · Performs other related duties and responsibilities as required.


Requirements:

QUALIFICATIONS AND EDUCATION REQUIREMENTS


A master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a protective services or crisis intervention role; or a bachelor's degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework, or case management providing protective or crisis intervention services.


The Worker must be able to make mature judgements, possess good communication skills and maintain effective interpersonal relationships. Knowledge of basic medical, mental health, social service delivery systems, as well as acceptable record keeping practices is essential.


A valid driver's license and a legally insured and registered motor vehicle are required. (A copy of current license and registration will be on file in the personnel record.


PHYSICAL:

Visual, speaking, auditory and mobile capacity necessary:

Capacity to see computer screen, read written material, and drive a car.

Capacity to hear and speak on the telephone.

Capacity to communicate verbally with consumers, caregivers, supervisors, and managers.

Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.

Capacity to drive in all-weather to visit consumers in their homes

Capacity to navigate uneven terrain in all-weather to visit consumers in their homes

Capacity to climb stairs

Ability to sit or stand for extended periods of time.

Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.

Occasional bending, squatting, and twisting to perform work functions.

Occasional capacity to lift up to 25 pounds.

MENTAL:

Ability to understand and/or interpret complicated program instructions and laws.

Capacity to learn complicated computer software

Capacity to deal rationally and calmly with varying personalities

Capacity to work well in fast paced, rapidly changing environment.

ENVIRONMENTAL:

Work is split between indoor office work and traveling outdoors to meetings, trainings and consumers’ homes.

Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.

Must be able to tolerate by-products of office machine operation.

Must be able to tolerate heat and cold of seasonal changes and indoor temperatures


Compensation and Benefits:

This is Monday-Friday, 35 hour-per-week position, with no nights and no weekends We also offer competitive pay, mileage reimbursement, excellent work environment and an outstanding benefits package, including health, dental, vision, company paid life insurance, and health reimbursement account. Additionally, this position offers a 403B retirement plan, flex scheduling/remote options, generous paid time off, and employee referral bonuses


Bilingual proficiency in Spanish is required.


ASNCM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.