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Branch Member Service Representative II

2 months ago

Leominster, Massachusetts, United States Workers Credit Union Full time

Job Summary:

We are seeking a highly motivated and customer-focused Branch Member Service Representative II to join our team at Workers Credit Union. As a key member of our branch team, you will be responsible for delivering exceptional member service, building lasting relationships, and driving sales through service.

Key Responsibilities:

  • Member Service: Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
  • Financial Transactions: Accurately process all teller transactions, including deposits, withdrawals, loan payments, and check cashing.
  • Sales and Referrals: Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs. Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
  • Branch Operations: Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Lobby lead to ensure a positive member experience.

Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: Minimum of one year of branch banking experience.

About Workers Credit Union:

At Workers Credit Union, we are committed to improving the daily lives of our members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do.