Operations Support

3 months ago

Buena Park, United States Tawa Supermarket Inc Full time
Job DescriptionJob Description

Walong Marketing, Inc. is looking for an experienced Operations Support (CSR) - Bilingual in Chinese who has the ability and desire to function as part of a team. The candidate must have strong communication skills, a positive attitude, be prepared to multitask, and adapt well to change.

*Serious applicants only, this is not an entry-level position. We desire applicants who want to remain at this position for a long-term. We are the direct employer.

Summary:

The Operations Support (CSR) ensures the satisfaction of our customers by providing the highest quality of service to each customer. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Operations Support (CSR) interacts with customers to provide information in response to inquiries about products and services, and resolves issues that arise in the day-to-day operations. . The representative must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.

Duties and Responsibilities:

  • Maintain good attendance and reports promptly for work on all work days to ensure the department has the maximum support needed.

  • Keep accurate records of discussions or correspondence with customers.

  • Answer all phone calls directed to Customer Service promptly and professionally. Employees must promptly answer all email inquiries within a 24-hour time frame. Calls and emails will mainly relate to helping customers with product questions, price inquiries, stock checks, provide accurate order lead times, minor technical support, shipping rate quotes, and providing shipment tracking information.

  • Promote increased sales and stocking capacity for assigned new and existing customers.

  • Expedite customer samples ensuring to track these samples through delivery; Follow-up with customers receiving samples to influence the sale in favor of Elite.

  • Resolve incoming requests/issues from customers professionally, promptly, and thoroughly. Few issues may be more complex, employees will work with upper management to find a reasonable solution to each.

  • Provide minor product troubleshooting, and general follow up as needed.

  • Interact with employees of other departments in a professional and respectful manner. Position requires a high level of interaction with the Shipping, Assembly, Order Entry, and Accounts Receivable Departments.

  • Review purchase orders received directly through email for accuracy of part number and price, if inconsistencies are found contact customers for clarification or adjustment.

  • Enter sample orders as needed.

  • Track high priority orders for customers to make sure promised lead times and delivery schedules are followed. This will require strong follow-up with purchasing, data entry, and assembly teams.

  • Organizes to-do list by continuously monitoring incoming email, tracking priority orders, monitoring open orders, and calling customers. Employees will run weekly reports to monitor orders assigned to his/her respective regional sales team.

  • Other duties assigned.

Qualifications:

  • Must type a minimum 45 WPM

  • Must have prior experience working in an office setting

  • Candidates with electrical, electronic, or are technically-Inclined are preferred

  • High school diploma required

  • 2 years C.S. experience

  • Candidates with experience in accounting, sales, marketing, or production are preferred

  • Knowledge of the basics of a purchase order

  • Knowledge of warehousing principles

  • Must have simple arithmetic/accounting knowledge

  • Familiarity with the Use of E-mail

  • Familiarity with the Use of the Internet

  • Basic knowledge of Microsoft Office, specifically Word and Excel

  • Bilingual Chinese/English

Personal characteristics of a Operations Support (CSR) should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behavior and business practices, and ensure that your own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

  • Lead: Positively influence others to achieve results that are in the best interest of the organization.

  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Benefits:

  • Competitive salary.

  • Competitive health, dental plans.

  • Elective 401K plan

  • Major holidays paid through the year end

  • 3 Paid sick days.

Position Details:

  • Job type: Full Time

  • Salary: $25.00 per hour

  • Location: 6338 Regio Ave., Buena Park, CA 90620



Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.



We've installed clear plastic barriers and provided masks, gloves and hand sanitizers; all common surfaces are sanitized regularly.


  • Customer Service Representative/Operations Support Specialist

    4 weeks ago

    Buena Park, California, United States 99 Ranch Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service and Operations Coordinator to join our team at 99 Ranch Market. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring the satisfaction of our customers, and promoting a positive and efficient work environment.Key...

  • Customer Service Representative/Operations Support

    1 month ago

    Buena Park, United States 99 Ranch Market Full time $25

    Walong Marketing, Inc. is looking for an experienced Operations Support (CSR) - Bilingual in Chinese who has the ability and desire to function as part of a team. The candidate must have strong communication skills, a positive attitude, be prepared to multitask, and adapt well to change.*Serious applicants only, this is not an entry-level position. We desire...

  • Traveling Echo Technician

    2 days ago

    Buena Park, California, United States HealthCare Support Full time

    Job Title: Echo Cardiac Technician PositionWe are seeking a skilled Echo Cardiac Technician to join our team at a top healthcare facility in Orange Park, Florida.Job Summary:This is a 13-week travel assignment with a 40-hour workweek, offering a competitive salary of $2,366 per week. As an Echo Cardiac Technician, you will be responsible for performing...

  • Operations Manager

    3 weeks ago

    Buena Park, California, United States Marriott International Inc Full time

    Job SummaryAs an Operations Manager at Marriott International Inc, you will play a crucial role in supporting the successful execution of all hotel operations departments. This includes Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary objective will be to manage staff,...

  • Healthcare Support Specialist

    1 week ago

    Buena Park, California, United States Beach Park School District Full time

    Job Title: Substitute Health Clerk/Administrative Assistant Job Summary: We are seeking a highly skilled and organized Substitute Health Clerk/Administrative Assistant to join our team at Beach Park School District. As a Substitute Health Clerk/Administrative Assistant, you will provide administrative support to our school office and health office,...

  • Operations Director

    3 weeks ago

    Buena Park, California, United States Marriott Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled Operations Manager to join our team at Marriott Hotels & Resorts. As a key member of our operations department, you will be responsible for supporting the successful execution of all hotel operations.Key Responsibilities:Oversee the daily operations of the hotel, ensuring seamless execution of all...

  • Operations Director

    3 weeks ago

    Buena Park, California, United States Crunch Fitness - Northeast Florida Full time

    Job Description**Job Title:** Operations Manager**Job Summary:** We are seeking an experienced Operations Manager to join our team at Crunch Fitness - Northeast Florida. The successful candidate will be responsible for ensuring the smooth operation of our front desk and related departments, while delivering an exceptional member experience.Key...

  • Operations Manager

    3 weeks ago

    Buena Park, California, United States Marriott International Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and...

  • Operations Manager

    2 weeks ago

    Buena Park, California, United States Marriott International Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and...

  • Operations Director

    2 weeks ago

    Buena Park, California, United States Crunch Fitness - Northeast Florida Full time

    Operations Manager Job DescriptionThe Operations Manager plays a vital role in ensuring the smooth operation of our fitness club, providing an exceptional member experience, and driving business growth.Key Responsibilities:Leadership and Management: Lead and motivate a team of front desk staff, ensuring they have the skills and knowledge to deliver...

  • Operations Director

    6 days ago

    Buena Park, California, United States Crunch Fitness - Northeast Florida Full time

    Operations Manager Job DescriptionThe Operations Manager plays a vital role in ensuring the smooth operation of our fitness club, providing an exceptional member experience, and driving business growth.Key Responsibilities:Club Operations: Oversee the day-to-day operations of the club, ensuring a clean, safe, and welcoming environment for members.Customer...

  • Operations Manager

    1 week ago

    Buena Park, California, United States PDS Health Full time

    Operations Manager TraineeAre you a motivated and organized individual looking to take your career to the next level? Do you have a passion for leadership and a desire to learn and grow with a dynamic team? We are seeking an Operations Manager Trainee to join our team at PDS Health!About the RoleThe Operations Manager Trainee is a key position within our...

  • Operations Manager

    4 days ago

    Buena Park, California, United States GoBolt Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at GoBolt. As a key member of our operations team, you will be responsible for leading and managing our warehouse operations, ensuring high levels of process adherence and customer service.Key Responsibilities:Lead and manage a team of Team Leaders and warehouse...

  • Operations Manager

    3 days ago

    Buena Park, California, United States PDS Health Full time

    Operations Manager TraineeAre you ready to take your career to the next level and gain valuable experience in a dynamic and growing company? Pacific Dental Services is seeking a highly motivated and organized Operations Manager Trainee to join our team.Job SummaryThe Operations Manager Trainee is responsible for gaining an understanding of the skills and...

  • Operations Manager

    23 minutes ago

    Buena Park, California, United States Marriott International Inc Full time

    Job SummarySupports the successful execution of all operations in the hotel operations departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.Candidate ProfileEducation and Experience:High school diploma or GED; 4 years experience in the guest services, front...

  • Clinic Operations Supervisor

    4 weeks ago

    Buena Park, California, United States Stealth ABA Full time

    Job OverviewPosition Summary:We are looking for a detail-oriented, tech-savvy, and compassionate Operations Supervisor to oversee the administrative functions of our ABA clinic. The successful candidate will be responsible for ensuring the efficient daily operations of our clinic, managing multiple locations, and utilizing various technologies to enhance...

  • Industrial Operations Specialist

    7 days ago

    Buena Park, California, United States UNIS Full time

    {"Job Title": "Industrial Engineer", "Job Type": "Full-Time", "Company Overview": "UNIS is a leading Third-Party Logistics (3PL) company specializing in supply chain management, fulfillment, transportation, and warehousing. With a commitment to excellence and a dedication to innovation, we deliver exceptional logistics solutions to our clients.", "Job...

  • Project Support Coordinator

    1 month ago

    Buena Park, United States Konnect Resources, LLC Full time

    Are you a detail-oriented planner? A furniture wholesaler and import company with an expertise in professional design, international marketing experience, and above and beyond quality standards is looking for an experienced Project Coordinator. This company is a total design resource nationwide and is looking for YOU to join their legacy. Considered one of...

  • Project Support Coordinator

    1 month ago

    Buena Park, United States Konnect Resources, LLC Full time

    Are you a detail-oriented planner? A furniture wholesaler and import company with an expertise in professional design, international marketing experience, and above and beyond quality standards is looking for an experienced Project Coordinator. This company is a total design resource nationwide and is looking for YOU to join their legacy. Considered one of...

  • Operations Director

    2 weeks ago

    Buena Park, California, United States Marriott International Inc Full time

    Job SummaryBonus EligibleSupports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial...