Operations Director

5 days ago


Buena Park, California, United States Crunch Fitness - Northeast Florida Full time
Operations Manager Job Description

The Operations Manager plays a vital role in ensuring the smooth operation of our fitness club, providing an exceptional member experience, and driving business growth.

Key Responsibilities:
  • Club Operations: Oversee the day-to-day operations of the club, ensuring a clean, safe, and welcoming environment for members.
  • Customer Service: Provide exceptional customer service, resolving member complaints in a timely and professional manner.
  • Staff Management: Recruit, train, and develop a high-performing team, ensuring they have the skills and knowledge to deliver an outstanding member experience.
  • Sales and Revenue: Support sales initiatives, lead staff on sales activities, and achieve revenue goals through effective leadership and motivation.
  • Leadership: Foster a positive and inclusive work environment, promoting a culture of excellence, and encouraging staff to work collaboratively as a team.
Requirements:
  • Experience: Fitness management experience preferred, with a proven track record of success in a similar role.
  • Certifications: Current CPR certification required.
Accountabilities:
  • Financial Management: Oversee expense goals, managing payroll and general and administrative expenses.
  • Club Standards: Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
  • Competitor Knowledge: Stay up-to-date with key competitors and market trends.
Measurement Standards:
  • Key Performance Indicators: Achieve key performance indicators set on a monthly/annual basis.
  • Financial Budgetary Goals: Successfully manage all financial budgetary goals.
  • Member Retention: Focus on membership retention and growth.

Special Skills: Excellent written and verbal communication, strong leadership, administrative, and customer service skills. Bilingual a major bonus.



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