Salesforce Technical Support Specialist

4 weeks ago


Norfolk, United States LNB Solutions Inc Full time
Job DescriptionJob DescriptionWe are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team

Responsibilities
  • As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their success and satisfaction with our products
     
  • Provide excellent technical support to customers, including troubleshooting and resolving issues related to Salesforce products
     
  • Ensure customer satisfaction by actively listening to and understanding customer needs and concerns
     
  • Utilize strong problem-solving skills to identify and resolve technical issues in a timely manner
     
  • Maintain a high level of product knowledge and stay up-to-date on new features and updates
     
  • Collaborate with cross-functional teams to resolve complex technical issues and provide timely updates to customers
     
  • Document and track customer interactions and resolutions in a clear and concise manner
     
  • Communicate technical information to non-technical customers in a clear and understandable manner
     
  • Continuously strive to improve processes and procedures to enhance the customer support experience
     
  • Act as a customer advocate by providing feedback and suggestions for product improvements
     
  • Stay updated on industry trends and best practices to enhance technical support skills and knowledge
     
  • Maintain a positive and professional attitude while working in a fast-paced environment
     
  • Adhere to company policies and procedures to ensure high-quality customer service
     
  • Collaborate with team members to share knowledge and best practices
     
  • Maintain confidentiality and handle sensitive customer information with care
  • Provide technical leadership, performance management, and mentorship to direct reports. 

  • Ensure customer inquiries and support tickets are responded to within established deadlines.  

  • Ensure compliance with Service Level Agreements (SLAs)  

  • Manage assigned support requests using Jira  

  • Actively monitor customer feedback and respond to escalated complaints in a timely and professional manner 

  • Create Knowledge Articles based on frequently submitted support tickets 

  • Lead in the resolution of support bugs assigned to subject matter experts. 

  • Document steps to resolution from Subject Matter Experts for resolution of support tickets.  

  • Suggest new training content to the Product Team for frequently submitted support tickets. 

  • Identifying areas of improvement and making recommendations to the Quality Assurance team 

  • Developing and maintaining customer relationships and providing the highest level of customer service 

  • Assisting with customer onboarding to support after implementation. 

 

Qualifications and Experience 

  • Bachelor's in computer science or business Information Technology.  

  • Excellent communication skills (speaking, writing, and presenting) 

  • Must have relevant Salesforce Certification. 

  • Must have relevant QA qualifications. 

  • Strong analytical and problem-solving skills. 

  • Must possess great organizational skills. 

This position is fully remote. 

Powered by JazzHR

nc2YjfzY0J



  • Norfolk, United States LNB Solutions Inc Full time

    We are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team! Responsibilities As a Technical Support Specialist, you will be responsible for...


  • Norfolk, Virginia, United States Veolia WTS Full time

    Job Description The Technical Support Specialist – Fleet Instrumentation and Controls provides electrical, mechanical, controls, and automation support for the deployed fleet of assets. Works closely with field  services, logistics, external customers and commercial teams providing troubleshooting and maintenance support focused on instrumentation,...


  • Norfolk, United States Marriott Full time

    Marriott Director, Salesforce Commerce Boston , Massachusetts Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Marriott International is seeking a Director, Salesforce Commerce for the implementation and on-going support of a new commerce platform. The ideal candidate is a senior level engineer with...


  • Norfolk, United States People, Technology and Processes LLC Full time

    Description Position Title: Information Assurance Analyst (Policy/Planning) Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide customers technical support by coordinating software, hardware, network, and security issue resolution. * Install, configure, maintain, and troubleshoot IT systems...


  • Norfolk, United States Spectrum Comm Inc Full time

    Job DescriptionJob DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and ResponsibilitiesAs an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to:Military messaging format linesDrafting, releasing, and...


  • Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Spectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and Responsibilities As an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to: Military messaging format lines Drafting, releasing, and responding to...


  • Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...


  • Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager LOCATION: TBD STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that...


  • Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryMOC AOG Technical SupportTEMP Position- At least 90 days of work estimated around May- June 2024Athena Technology Group, Inc. is a HUBZone, Service Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and...


  • Norfolk, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Analyst 2 (Onsite)Location: Norfolk, VADuration: 12+ MonthsJob Description:The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and...


  • Norfolk, United States Athena Technology Group Full time

    NMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...


  • Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Family Support Specialist II Background: For over 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and thriving. Job Summary: The...


  • Norfolk, Virginia, United States Eastern Virginia Medical School Full time

    Overview: Reviews, analyzes, and evaluates information technology systems operations as they relate to services of a specific program.    Provides technical assistance to computer system users as it relates to the use of an application in performing program services.  Answer questions or resolve problems for clients in person, via telephone or from a...


  • Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryHelp Desk Support Specialist II Norfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area.Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA 03S)...


  • Norfolk, United States Warriors Recruiting Full time

    Technical Writer/Editor (Contracts) Location: Norfolk, VA Clearance: Secret Our client delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is...


  • Norfolk, United States City of Norfolk Full time

    The City of Norfolk's City Assessor's Office is currently seeking a Land Records Specialist. This position coordinates and processes parcel reconfigurations (subdivisions, merges, corrections) within the Assessors Computer-Assisted Mass Appraisal System (CAMA). Performs technical in-depth research on existing parcel configurations, title issues, prior land...


  • Norfolk, United States City of Norfolk Full time

    The City of Norfolk's City Assessor's Office is currently seeking a Land Records Specialist. This position coordinates and processes parcel reconfigurations (subdivisions, merges, corrections) within the Assessor’s Computer-Assisted Mass Appraisal System (CAMA). Performs technical in-depth research on existing parcel configurations, title issues, prior...

  • Training Specialist I

    4 weeks ago


    Norfolk, United States American Systems Corporation Full time

    Looking For: A Training Specialist for future support of the TACNET program in Norfolk, VA, San Diego, CA and Bremerton, WA. As a Training Specialist I, you will: * Join a well-established team that gives you the opportunity to grow * Maintain your clearance * Receive robust benefits package that includes Employee Stock Ownership Plan ! * Be a part of an...


  • Norfolk, United States BREVCO SERVICES Remote Work Freelance Full time

    Working Location: Norfolk, VA, USASecurity Clearance: NATO or National SecretLanguage:High proficiency level in English language  EXPERIENCE AND EDUCATION: Essential Qualifications/Experience:University degree (Bachelors)Minimum of five (5) years’ in the last 10 years demonstrable experience capturing complex technical requirements in coordination with...

  • Training Specialist

    1 week ago


    Norfolk, United States American Systems Full time

    Job Title / Level Training Specialist - Secret Clearance Clearance Required? Secret Location: Norfolk, VA 23511 US (Primary) % Travel 0 - 10% Job Description We are seeking a Training Specialist for future work supporting the US Navy. If you are seeking a new challenge, this one is for you! As a Training Specialist, you will: Work with a team of driven,...