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Diamond Support Account Manager

2 months ago

Pleasant Grove, United States ASEA Full time
Job DescriptionJob Description

DIAMOND SUPPORT ACCOUNT MANAGER (I), CUSTOMER SERVICE

ASEA is looking for a talented and enthusiastic Diamond Support Account Manager to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The Diamond Support Account Manager assists top ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates.

RESPONSIBILITIES:

  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
  • Provide customers with product and service information.
  • Fulfill requests, complete transactions, and enter new customer information into the system accurately.
  • Follow up to customer calls and escalate unresolved problems where necessary.
  • Answer questions, train, or may be asked to cover for supervisors if needed.
  • Update job knowledge by participating in training and educational opportunities.
  • Work as an integral part of the call center team.
  • Follow all call documentation requirements.
  • Other duties as assigned.
  • Schedule is Monday - Friday 9 AM - 5 PM

QUALIFICATIONS:

  • Spanish or Mandarin fluency a plus
  • High school diploma or equivalent.
  • 2 years' experience in customer service.
  • Experience with Direct Sales, or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Able to work independently and be an adapt problem solver.
  • Friendly, flexible, dependable, and professional.
  • Great attention to detail and ability to multitask.
  • Computer literate in Microsoft Office, internet, and CRMs.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.



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