Customer Support

2 weeks ago

Santa Barbara, United States PayJunction Full time
Job DescriptionJob Description

We are seeking a self-motivated and detail-oriented customer support & logistics specialist to work from our Santa Barbara, CA office. In this role you will provide industry-leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients, whether it's processing orders, managing inventory, or addressing equipment-related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise.

Why PayJunction?

PayJunction is relentless and emphatical about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.  
Your success is our success. 
Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

This position is required to work in-office in Santa Barbara, CA, 5 days per week. The working hours for this role are 8am-5pm Pacific Time, Monday-Friday. 

Mission

Our Customer Support team’s mission is to provide industry-leading customer service and technical support. We work as a team to empower our clients to succeed by providing them with the support and resources they need to take full advantage of our platform. We deliver prompt and accurate answers and solutions for our clients and we work closely with all departments to provide effective solutions to any issues that arise.

Vision

PayJunction’s Customer Support team provides award-winning customer service and technical support that achieves perennial success by focusing on the core values that shape the way PayJunction does business.

Responsibilities

  • Oversee inventory tracking and management.
  • Ship equipment to new and existing customers.
  • Audit new accounts to ensure each client receives accurate equipment.
  • Process returned equipment and refurbish it for reuse.
  • Process RMAs for defective equipment.
  • Bill customers for shipping and equipment purchases.
  • Conduct delivery confirmations.
  • Develop a deep understanding of PayJunction technology, products and services.
  • Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
  • Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

 Qualifications                                               

  • 1 year experience in a shipping environment required.
  • Experience using Zendesk, or other help desk software/CRM systems is a plus.
  • Computer literate and tech savvy.
  • Knowledge of Mac computer platforms is a huge plus.
  • Ability to learn new computer software and systems quickly.
  • Process-oriented with strong follow-through.
  • Team-building attitude. 
  • Strong attention to detail, highly organized, and a quick, curious learner.
  • Excellent written and verbal communication skills.
  • Exceptional phone & interpersonal communication skills.
  • Demonstrate proactive approaches to problem-solving with strong decision-making capability.
  • Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.
  • Adaptability and resourcefulness in a dynamic environment.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Benefits

  • Health, dental, and vision paid 100% by company for you and your dependents
  • 401k with 6% match
  • FSA and Dependent Care FSA
  • Long-term & short-term disability coverage for you paid 100% by company
  • 8 paid company holidays per year
  • 2 paid floating holidays per year
  • 1 paid volunteer day per year
  • Paid Time Off
  • Annual learning stipend
  • Home office equipment stipend
  • Quarterly “fun budgets” for team bonding events
  • Opportunity to be part of a company that is changing a whole industry
  • Opportunity for growth within the company
  • Opportunity for remote, in-office, or hybrid work 

Office Environment

  • The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
  • All remote & hybrid team members can enjoy:
    • Company-provided equipment for your home office
    • An equipment allowance for home office essentials
    • Free instructor-led yoga classes via Zoom
    • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020
  • Those who choose to come into the office can look forward to:
    • Bright and open offices in downtown Santa Barbara
    • Stocked snack kitchens 
    • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
    • Dog-friendly office

Company Values

  • Build the Dream
  • Put People First
  • Value Long Term Relationships Over Short Term Profit
  • Make it Simple
  • Be Data Driven
  • Own It

The salary for this role is $24/hour.  

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

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