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Assistant Manager

4 months ago

Woburn, United States Ski Haus Full time
Job DescriptionJob DescriptionSalary:

Love to Ski or Snowboard?
Ski Haus & NOTB Snowboards are now taking applications for Assistant Manager - Ski Department position in Woburn, MA


Give up the rat race and work in a place you love, for a small family business and get discounts on equipment and free skiing along with many other benefits (listed below) Ski Haus & NOTB Snowboards is a growing locally owned and operated family ski and snowboard shop. We are looking for an energetic individual that will become a part of our core management team that has experience in; tuning skis and snowboards, mounting and adjusting bindings, making repairs and working in /or managing a Service Shop.


Benefits:

  • Competitive salary paid on a weekly basis
  • Opportunity for commission on patio sales in the summer
  • Multiple bonuses throughout the year 
  • 401K plan matched in part by the company
  • Competitive health care plans
  • Competitive PTO policy
  • A work culture that supports personal and professional growth


Requirements: 

  • Agreement to stay on for a minimum of at least 1 full year, if prior experience in a ski shop/management is applicable. Agreement to stay on for at least 2 full years if there's limited prior experience in the position
  • An Associate or Bachelor’s degree is preferred. Experience or related experience may be substituted for formal education
  • Expert knowledge in the retail ski, snowboard and skateboard industries including labor, customer service, merchandizing, financial, people skills and inventory controls
  • The ideal candidate should have a minimum of 2-5 years' experience in service, tuning, repairing and fitting for a service shop in retail ski, snowboard and/or skateboard industry
  • The ideal candidate also has to be an avid skier or snowboarder
  • Strong interpersonal skills and the ability to professionally deal with customers and employees
  • Ability to drive sales, multitask and work in a high energy, fast paced retail setting, able to handle complaints with poise, remaining polite and professional during extensive process of challenges
  • Must work a full schedule for at least 5 days a week, including evenings, weekends, and holidays
  • The Ski Department Service Manager should be able to motivate and inspire others: delegate responsibilities; be able to objectively evaluate the performance of others; and be able to train, coach and hold others accountable in a constructive manner
  • Strong Ski and Snowboard service and tuning experience


Responsibilities:

  • The Service Shop assistant manager will be responsible for 5-10 direct reports in the wintertime
  • When the store switches from ski season to patio season, (April - August) the Ski Department Service Assistant Manager will no longer have direct reports, rather they will be reporting to the store manager, driving patio sales themselves (commission is earned for closing sales)  and helping with whatever needs to be done to ensure patio furniture is moving out the door
  • The Ski Department Service Assistant Manager oversees department operations which include but are not limited to:
    • Ensuring your direct reports are trained and have everything they need in order to move product out the door and ensure customer satisfaction
    • Ensuring the highest level of customer service within; tuning, boot fitting, ski sizing and communicating options
    • Ensuring that the Service Shop is running smoothly and meeting all requirements
    • Ensuring that all Service pricing and information is posted for all staff
    • Handling warranties and special orders
    • Handling customer complaints with poise and grace
    • Assists the Store Manager in coordinating Service activities
    • Regular communication with the Store Manager and buyer to help coordinate sales promotion activities
  • Ability to effectively collaborative, coach on store and service shop policies, protocols, and expectations
  • Leads by example, is agile, has a consistent positive attitude, is solution oriented and effectively drives the performance of team members
  • Ensure every customer receives an exceptional experience
  • Strong supervisory and management skills
  • Able to stand 8 hours
  • Able to lift 50 pounds


This is a physical position that includes lifting, standing for extended periods of time and bending over