HTO- Warranty Claims Specialist

3 weeks ago

Oklahoma City, United States Holt Truck Centers of Oklahoma LLC Full time
Job DescriptionJob Description

Job Summary:

The Warranty Claims Specialist is responsible for reviewing warranty, policy work orders, and the processing of warranty claims to original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, to assure maximum financial recovery is received to offset warranty spend. A Warranty Claims Specialist has moderate knowledge of warranty claims and OEM concepts, practices, and procedures; works under immediate supervision.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources. 3) Participate in ongoing self-development.


Essential Functions:

  • Verifies product warranty coverage information.
  • Processes warranty claims, remittance, and variances as they pertain to OEM specific requirements for type of product.
  • Organizes, notates, and submits warranty claims to maximize warranty recovery.
  • Reviews, corrects, and submits pending, returned and/or, rejected claims properly.
  • Provide support to Service Managers/Supervisors with Warranty related issues and questions.
  • Administers the Product Improvement (PIP), Product Support (PSP) and Field Campaign Claims.
  • Coordinates PIP completion in support of Technical Services department technicians.
  • Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery.
  • Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information.
  • Maintains departmental and individual goals/metrics established by management.
  • Assists Warranty Claims Specialist I with questions related to claim scenarios.
  • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
  • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
  • Performs other duties assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of principles, practices, and methods of warranty administration as it applies to individual equipment and part manufacturers.
  • Technical knowledge with OEM products.
  • Knowledgeable with DBS, Claimsi, and Simsi.
  • Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application.
  • Proficient with MS Office products, e.g., Word, Excel, Outlook, etc.
  • Demonstrates accuracy and thoroughness, and skills in a metrics driven, collaborative team-oriented work environment.
  • Understands the implications of new information in both current and future state and its application to problem solving and decision making.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Interpersonal and communication skills, both written and verbal, with the ability to adapt to a variety of DISC styles.
  • Efficient customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments.
  • Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
  • Ability to instruct or discuss warranty procedures and expectations with other departments within HOLT CAT
  • Ability to understand, interpret, and communicate warranty guidelines and claiming process specific to two or more major OEMs.

Education and Experience:

  • Minimum two years of work-related skill, knowledge, or experience is required.
  • High school diploma or equivalent required.


Supervisory Responsibilities:

  • None

Travel:

  • Limited travel may be required.

Physical Requirements:

  • This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
  • This role frequently communicates with others, must be able to exchange accurate information in these situations.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Occasionally requires time spent walking, standing, and moving about in a shop or warehouse environment.

Work Environment:

  • This job is generally performed in a professional controlled office environment.
  • Occasionally this position will be required to perform duties in shop or warehouse environment with exposure to dirt, chemicals, loud noise, dangerous equipment and materials.
  • Frequently works at fast pace with unscheduled interruptions.

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

  • Service Writer Warranty Claims Specialist

    3 weeks ago

    Kansas City, United States State Tractor Trucking, Inc. Full time

    Job DescriptionJob DescriptionService Writer - Warranty Claims SpecialistJoin the State Tractor Equipment team as a Service Writer and warranty Claims Specialist. You'll be the vital link between our customers and their repair needs, including warranty claims processing. You'll ensure seamless communication and satisfaction by managing repair...

  • Warranty Administrator

    1 week ago

    City of Industry, United States Puente Hills Volkswagen Full time

    Are you a detail-oriented individual that enjoys a fast-paced environment and provides an opportunity to work with several different departments? Do you have at least 2 years of experience processing warranty claims? If you answered "yes" we are interested in speaking with you about this open role.  Job Summary: Warranty Administrators make sure the...

  • Warranty Administrator

    4 weeks ago

    City of Industry, United States Puente Hills Volkswagen Full time

    Job DescriptionJob DescriptionAre you a detail-oriented individual that enjoys a fast-paced environment and provides an opportunity to work with several different departments? Do you have at least 2 years of experience processing warranty claims? If you answered "yes" we are interested in speaking with you about this open role. Job Summary: Warranty...

  • Warranty Administrator

    2 days ago

    City of Industry, United States Puente Hills Volkswagen Full time

    Are you a detail-oriented individual that enjoys a fast-paced environment and provides an opportunity to work with several different departments? Do you have at least 2 years of experience processing warranty claims? If you answered "yes" we are interested in speaking with you about this open role.  Job Summary: Warranty Administrators make sure the...

  • Automotive Warranty Clerk

    3 weeks ago

    Greenacres City, United States Greenacres Nissan Full time

    Job DescriptionJob DescriptionPosition Summary:Process all warranty claims in a timely manner, as the repair orders are closedReview and process all returned/rejected/adjusted warranty claims, track each claim until its final resolutionClose repair orders (warranty, PDI and internal) dailyBusiness Skills Required:Knowledgeable of Warranty...

  • Automotive Warranty Clerk

    7 days ago

    Greenacres City, United States Greenacres Nissan Full time

    Job DescriptionJob DescriptionPosition Summary:Process all warranty claims in a timely manner, as the repair orders are closedReview and process all returned/rejected/adjusted warranty claims, track each claim until its final resolutionClose repair orders (warranty, PDI and internal) dailyBusiness Skills Required:Knowledgeable of Warranty...

  • Manager Warranty and Repairs

    6 days ago

    Long Island City, United States JetBlue Airways Corporation Full time

    The Manager Warranty and Repairs reports to the Senior Manager Materials and is responsible for overseeing the Technical Operations warranty processes to achieve the maximum warranty recovery or cost avoidance. The Manager oversees all claims for com Manager, Warranty, Repair, Continuous Improvement, Business Partner, Technical, Airline, Business Services

  • Healthcare Claims Specialist

    4 days ago

    Oklahoma City, United States Res-Care, Inc. Remote Work Freelance Full time

    Our Company Amerita Overview Come join our closed-door specialty infusion pharmacy! Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients...

  • Healthcare Claims Specialist

    5 days ago

    Oklahoma City, Oklahoma, United States Res-Care, Inc. Full time

    Our Company Amerita Overview Come join our closed-door specialty infusion pharmacy Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients...

  • MO Experienced Sales Representative

    4 weeks ago

    Earth City, United States Ox Warranty Group Full time

    Job DescriptionJob DescriptionOx Car Care Inc was started and founded in 2015 with one goal in mind, to be the best and biggest insurance company in the US while practicing honest and fair business ethics. Since then, we have become the fastest growing warranty sales company in the country with locations in California, Florida, and Missouri. From starting...

  • MO Entry Level Sales Representative

    4 weeks ago

    Earth City, United States Ox Warranty Group Full time

    Job DescriptionJob DescriptionOx Car Care Inc was started and founded in 2015 with one goal in mind, to be the best and biggest insurance company in the US while practicing honest and fair business ethics. Since then, we have become the fastest growing warranty sales company in the country with locations in California, Florida, and Missouri. From starting...

  • senior claims specialists>

    2 weeks ago

    West Valley City, United States Randstad Full time

    Randstad - JobID: senior-claims-specialists_salt-lake-city [Office Clerk / Admin Assistant] Randstad is currently working with a reputable company to fill several Claims Specialist positions. These are immediate openings and include permanent and temporary positions for full-time and part-time positions. Duties include manually keying claims into the Claims...

  • Warranty Support Rep

    1 week ago

    City of Saint Peters, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking an Warranty Support Rep to join the company, a premier supplier, in City of Saint Peters, MO USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among...

  • Claims Resolution Specialist

    2 weeks ago

    Jersey City, United States Caduceus Full time

    Job Description Job Description Overview: Demonstrate competency as a claims resolution specialist for a large-scale multi-specialty/multi-site healthcare organizations in the U.S. Perform claims resolution or medical billing and appeals or claims denials in Athena within the last two years. Conduct AR Follow-up both on front end scrubs and back end denials...

  • Claims Resolution Specialist

    3 weeks ago

    Jersey City, United States Caduceus Inc Full time

    Job DescriptionJob DescriptionOverview: Demonstrate competency as a claims resolution specialist for a large-scale multi-specialty/multi-site healthcare organizations in the U.S.Perform claims resolution or medical billing and appeals or claims denials in Athena within the last two years.Conduct AR Follow-up both on front end scrubs and back end denials...

  • Home Care Warranty Specialist

    3 weeks ago

    West Valley City, Utah, United States Richmond American Homes Full time

    Overview: BREAK GROUND ON A REWARDING CAREER WITH US! At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We’re proud to be one of the most...

  • Social Insurance Specialist

    6 days ago

    Oregon City, United States psg Full time

    This position is located in the Oregon City Field Office at 194 Beverly Drive Oregon City, OR 97045. NOTE: This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of thi Specialist, Claims, Insurance, Education, Graduate, Staffing, Benefits

  • Claims

    1 week ago

    Peachtree City, United States Retail Direct LLC Full time

    We are looking for a problem solver and team player to join our claims department. As a Claims Specialists your knowledge of property and/or vehicle claims, and empathetic communication style will deliver value and success with every interaction. You will proactively address challenges and suggest solutions daily, working closely with internal teams,...

  • Claims

    3 weeks ago

    Peachtree City, United States Professional Delivery Providers LLC Full time

    Job DescriptionJob DescriptionWe are looking for a problem solver and team player to join our claims department. As a Claims Specialists your knowledge of property and/or vehicle claims, and empathetic communication style will deliver value and success with every interaction. You will proactively address challenges and suggest solutions daily, working...

  • Commercial Analytics Specialist

    7 days ago

    Jersey City, United States Med4Hire Full time

    **Job Title: Commercial Analytics Specialist - Claims Industry** **Location: Jersey City, NJ(Hybrid)** **Contract** **"PHARMA Experience must"** **Job Overview**: Key Responsibilities: - Analyze Claims Data: Collect, clean, and analyze large datasets related to claims processing, including but not limited to claims volume, trends, patterns, and performance...