Warranty Support Rep

3 weeks ago

City of Saint Peters, United States Acro Service Corporation Full time
Job DescriptionJob Description

We are seeking an Warranty Support Rep to join the company, a premier supplier, in City of Saint Peters, MO USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today

Schedule: Mon-Fri 6:45am-5pm CST, flexible within this time window 8.5 hour shift, 8 hour shift with 30 min lunch During training 8am-4:30 CST

Job Description Summary:

Customer Centric and Customer Relationship Management Product Knowledge and Application Solution Focused Resiliency & Agility

Key Competencies
Customer Centric and Customer Relationship Management
Product Knowledge and Application
Solution Focused
Resiliency & Agility

Main Responsibilities:

  • Resolve customers’ service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
  • concise, easy-to-read
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Ability to multi-task between different phone and email queues

Job Requirements ( Top Skills)  

 Associates Degree or equivalent 3 to 5 years customer service-related experience required.

Collaborates well with internal and external parties Verbal and written communication skills Attention to detail Customer service skills and interpersonal skills Ability to work independently and manage one’s time.

Ability to accurately document, record and maintain customer/client information.

Time management and multi-tasking skills.

Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:
Associate degree in business or related field preferred.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

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