Help Desk Analyst

2 weeks ago

Atlanta, United States InTown Suites Full time

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Join our 1,400 (and growing) team members


Our Mission: To make every guest's stay memorable with small gestures that make a big difference.


Our Vision: To be the #1 choice for affordable extended stay living.

Position Summary:

The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software.


I. Position Responsibilities: Essential

  • Support all computer users through the HelpDesk Ticket system.
  • Identify, prioritize, and escalate any troubling issues.
  • Support IT devices software and hardware performance and connectivity issues.
  • Responsible for monitoring property connectivity and working with providers to resolve any issues.
  • Ensure a timely resolution to all tickets - monitoring, updating users, documenting solutions, and closing tickets.
  • Install and configure computer software and hardware.
  • Monitor and service Nitevision.
  • Develop and maintain positive relationships with all employees and providers.
  • Other duties as assigned by management.


II. Essential Skills/Credentials/Experience/Education

  • 2-3 years of relevant IT Help Desk experience.
  • Bachelor's degree, IT certification, or equivalent experience preferred.
  • Prior experience working in the hospitality industry is preferred.
  • Must have excellent communication skills and the ability to interact with guests and co-workers professionally and respectfully.
  • Ability to respond to requests with efficiency and empathy.
  • Ability to handle a fast-paced environment with competing priorities.
  • Proficiency in MS Windows and various IT software packages from Microsoft Office to other PMS solutions.
  • Proficiency in Spanish is advantageous but is not required.
  • Ability to compose and express thoughts clearly and concisely to ensure effective communication.


III. Mental and Physical Demands

Work Environment:

  • Typical office environment – moderate noise level

Physical Demands:

  • The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines) is not permitted. Currently, the in-office work model is a hybrid with 2 days remote/3 days in the office.
  • Indoor work with hard and carpeted surfaces.
  • Sitting for eight (8) hour shifts.
  • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Extensive use of hands and fingers for manipulation of keyboard, and answering phone calls (100% of the time).
  • Use of a computer terminal, which requires extensive eye contact with a video display terminal.


Travel Demands:

  • Traveling by car locally on an occasional basis.
  • Overnight travel - flying or driving may be required.


The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

  • Help Desk Analyst

    4 months ago

    Atlanta, United States nLeague Full time

    Job ID: 63018 Service Desk Analyst Temporary Client: State of Georgia Atlanta Public schools Location: Atlanta, GA Duration: 3 Months Work: This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the...

  • Help Desk Analyst

    1 month ago

    Atlanta, United States Uptown Full time

    Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all...

  • GA DHS Help Desk Analyst

    4 weeks ago

    Atlanta, Georgia, United States Nitelines USA, Inc Full time

    Job Title: GA DHS Help Desk Analyst Job Summary: We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Nitelines USA, Inc. The successful candidate will provide technical support and assistance to our customers, ensuring prompt and accurate resolution of their issues. Key Responsibilities: Answer inbound calls, chats, and...

  • GA DHS Help Desk Analyst

    5 days ago

    Atlanta, Georgia, United States Nitelines USA, Inc Full time

    The Nitelines USA, Inc. team is seeking a skilled Technical Support Specialist to join our GA SHINES Help Desk team in Atlanta, Georgia. As a Help Desk Support Analyst, you will provide technical assistance to both internal and external customers for tier one issues, troubleshoot and identify solutions to resolve customer issues, and clearly document...

  • Help Desk Analyst

    2 weeks ago

    Atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst

    1 week ago

    atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst II

    4 days ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Analyst II in Atlanta, Georgia. This role is primarily focused on providing first-line technical support for both Mac and PC users in a dynamic environment. You will be tasked with managing and troubleshooting various technical issues, optimizing our Google Cloud...

  • Help Desk Analyst

    3 days ago

    Atlanta, Georgia, United States InTown Suites Full time

    InTown Suites is a leading economy extended stay hotel brand with a strong commitment to diversity, equity, and inclusion.The Help Desk Analyst will play a critical role in ensuring the smooth operation of our IT systems, providing technical support to our employees and guests.Key Responsibilities:Provide technical assistance to users via phone, email, and...

  • Help Desk Support Specialist

    1 month ago

    Atlanta, Georgia, United States TekStream Solutions Full time

    Help Desk Analyst Job DescriptionTekStream Solutions is seeking a skilled Help Desk Analyst to provide technical support for our team. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment.Key...

  • Help Desk Analyst 2

    5 months ago

    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • SAP Basis Help Desk Analyst

    4 weeks ago

    Atlanta, Georgia, United States Johnson Technology Systems Inc. Full time

    Job Title: SAP Basis Help Desk AnalystWe are seeking a highly skilled SAP Basis Help Desk Analyst to join our team at Johnson Technology Systems, Inc. (JTSi). As a key member of our SAP team, you will be responsible for providing technical support and troubleshooting for our clients' SAP systems.Key Responsibilities:Provide Level 1 support for SAP Basis...

  • Help Desk Support Specialist

    1 month ago

    Atlanta, Georgia, United States Uptown Full time

    Job Title: Help Desk AnalystAt Uptown, we are seeking a highly skilled and detail-oriented Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Cynet Systems Full time

    Job Title: Help Desk Support AnalystJob Summary:Cynet Systems is seeking a highly skilled Help Desk Support Analyst to join our team. As a Help Desk Support Analyst, you will be responsible for providing technical assistance to both internal and external customers for tier-one issues.Key Responsibilities:Answer inbound calls, chat, and emails from customers...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States PEAK Technical Staffing USA Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at PEAK Technical Staffing USA. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal...

  • GA DHS Help Desk Analyst SHINES

    3 months ago

    Atlanta, United States Nitelines USA, Inc Full time

    The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. PAYRATE: $28.67 hour HYBRID POSITION MUST BE LOCATED ATLANTA _ JOB DESCRIPTION:_ _ Qualifications and Education Requirements• Bachelor’s degree in related field...

  • Help Desk Support Analyst

    3 weeks ago

    Atlanta, United States CodeForce Full time

    Qualifications and Education Requirements • Bachelor's degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non- technical/application support. • Requires good troubleshooting & problem-solving skills. • Must have strong communication & customer...

  • Help Desk Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Cynet Systems Full time

    Job Description:Cynet Systems is seeking a highly skilled Help Desk Support Analyst to join our team. As a Help Desk Support Analyst, you will be responsible for providing technical assistance to both internal and external customers for tier-one issues.Duties:Answer inbound calls, chat, and emails from customers needing assistance.Provide technical...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Cynet Systems Full time

    Job Summary:As a Help Desk Support Analyst at Cynet Systems, you will be responsible for providing technical assistance to both internal and external customers for tier-one issues. Your excellent communication and problem-solving skills will enable you to research, diagnose, and troubleshoot customer issues, providing prompt and accurate feedback. You will...

  • Level 1 SAP Basis Help Desk Analyst

    1 month ago

    Atlanta, United States Johnson Technology Systems Inc. Full time

    We are hiring candidates for Level 1 SAP Basis Help Desk Analyst to support our Client. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: Level 1 SAP Basis Help Desk Analyst Location: Remote Citizenship: US Job Description: The SAP Basis Junior Consultant will be responsible for assisting in the administration, maintenance, and support of...

  • Help Desk Analyst

    1 month ago

    Atlanta, United States TekStream Solutions Full time

    TekStream has multiple openings for Help Desk Analysts with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:30 pm ET.What...