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Network Engineer

3 months ago

Rocky Hill, United States Stellar Professionals Full time
Job DescriptionJob Description

We have an opening for the Network Engineer role in Rocky Hill, Connecticut

Mode of Interview: Webcam/In person

Work Location: Rocky Hill, Connecticut

Work Arrangement: Onsite

Shift: EST

Applicant must have 5+ years of experience with the following.

  • Provide quick and effective assistance with information technology systems.
  • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
  • Install and maintain equipment and software.
  • Perform remote troubleshooting.
  • Help new employees set up their workstations.
  • Maintain and upgrade equipment as needed.
  • Train SPHL staff as needed.
  • Work with existing vendors to evaluate new technology.
  • Respond to ad hoc and urgent requests.
  • Monitor the performance and provide suggestions to improve efficiency.
  • Test, install, and set up application programs on user workstations.
  • Test network connections.
  • Train end users on IT policies and procedures.
  • Proficient in testing software installations and applications.
  • Hand-on experience with troubleshooting and communicating with the team members and leadership.
  • Proficient in understanding a wide variety of technical specification documents.
  • Experience with the ticketing system to assist the SPHL staff with daily hardware, and software issues.

Qualifications:

  • 5+ years of Lab or medical healthcare IT/Desktop support experience.
  • 5+ years of server and hardware installation and maintenance, Linux, MS, and generic equipment.
  • 5+ years of MS local desktop installation and administration experience.
  • 3+ years of participating in vendor technical meetings such as network and VPN support.
  • 3+ years of working with a helpdesk ticketing system, prioritizing and responding to user requests.
  • General knowledge of application support.