Account Manager

1 month ago


Columbia, United States SST Direct Full time
Job DescriptionJob Description

DIRECT HIRE: Amazing opportunity, seeking an Account Manager to join the team for a Waste Handling/Recycling Equipment company. The Account Manager will oversee the contract and asset management activities of the company.

Pay Rate: $65K - $90K (depending on experience)
Benefits

Duties/Responsibilities:

  • Ensuring that all accounts supported and maintained including:
    • Contract renewals, terminations, and negotiations as required
  • Internal folder document management including:
    • Executed Contract
    • Equipment Invoices
    • Installation Invoice
    • Serial #s
    • Subcontractor/Service Provider, if Out of State
  • Communicating billing info to AR
  • Following up on complaints and queries on behalf of clients including:
  • Service/Repair requests, invoices, and expenses
  • Work with service vendors on outstanding issues and resolutions
  • Assist with billable issues
  • Knowledgeable of new services and products available to clients
  • Build effective relationship with the clients to support sales activities and maintain revenue targets
  • Coordinate with other heads of departments on all activities to ensure customer satisfaction
  • Incorporate policies and procedures of the company into operations
  • Asset management and equipment allocation
    • New and used inventory
    • Compactor replacements/swap outs
    • Disposition of assets
    • Asset tracking information such as serial numbers, stickers or other as needed
    • Asset Additions/Subtractions
  • Depreciation schedule
  • Property taxes & sales tax in new jurisdictions/municipalities with the Controller
  • Monitor and review project activities and ensure that they are completed within schedule and budget
  • Maintain customer database details
  • Reporting to senior management on the status of accounts
  • Monthly reports covering
    • # of calls
    • review total repair expense including by location, big ticket items, outliers
  • Reports Quarterly, Semi Annual or Annual reports including:
    • financial data
    • churn
    • p/l, etc.
    • revenue v. expense, product category
    • growth
    • Equipment aging list
    • assessment of repair frequency and expenditure by asset. Then by site or customer.
  • Make recommendations on loss leaders
  • Contract renewals, rate increases, cancellations
  • Growth goals by customer base, specific customer, location, asset type. Inversely, which ones to stay away from - same categories
Required Skills/Abilities:
  • Previous experience in sales, customer service or other related fields
  • Proven negotiation skills
  • Excellent interpersonal and customer service skills
  • Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
  • Possess analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software, QuickBooks, as well as CRM software
  • Deadline and detail oriented
Education and Experience:
  • Bachelor’s degree in Business or related field preferred
  • At least 4 years of Waste Handling/Recycling Equipment experience

INDH

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