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Administrative Assistant I

2 months ago

Saddle Brook, United States VDart Inc Full time
Job DescriptionJob Description

Role: Administrative Assistant

Location: Saddle Brook NJ

Job Type: Contract

Duration: 0-6 month

Job Description:

  • This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster.
  • The individual handles a single line of claims or a combination of claims from different segments.
  • The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

  • Makes and maintains a connection with the customer by understanding and meeting their needs
  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
  • Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
  • Receives, screens and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Generates and sends appropriate forms to insured/claimant for completion
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Key skills: Data entry and administration.