Success Manager

1 month ago

Muncie, United States Equus Full time
Job DescriptionJob DescriptionCompany Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

- Provides administrative and office support

- Provides case management to prepare for employment that leads to self-sufficiency

- Conducts assessments

- Facilitates client access to training, education, barrier-removal services, and to employment services, as well as job-specific information

- Interviews clients to gather information on training needs, educational background, work experience, skills, interests, and eligibility

- Provides career guidance to participants

- Provides job search assistance

- Reviews job seeker skills and resume prior to referring job seeker to employment opportunities or Work Experience placement

- Ensures that the participant is job ready (including interviewing, resume)

- Develops and maintains effective relationships with area employers and program participants

- Identifies employment opportunities for enrolled participants skills, criminal backgrounds, and/or other barriers and schedule interviews

- Facilitates clear understanding of employers hiring processes, including application, screening, interviewing, and selection

- Provides all candidates with timely communications at regular intervals through all stages of the recruiting process, ensuring a favorable candidate experience regardless of selection decisions

- Facilitates seamless experience between candidates and aligned employers

- Ensures seamless handoffs between workforce and hiring manager for sourcing/screening, interview/selection, and hiring decision communication stages of the process

- Provides referrals and coordination with other workforce activities

- Provides support services information and referrals to various agencies for clothing assistance, when needed

- Oversees Career readiness activities, including assistance or instruction in creating or updating resumes or application, or preparing for interviews

- Maintains relationship with outreach participants and employers 

- Enters case related data on a regular basis - Compiles and analyzes information from a variety of sources to assist in the preparation of reports

- Compares performance data to contract and/or state goals on a weekly basis

- Provides leadership in developing and implementing solutions for various challenges

- Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, Equus or immediate supervisor as required

- Travels frequently

- Other duties as assigned

Qualifications

- Bachelor's degree from an accredited college or university; an equivalent combination of acceptable related experience and training may be substituted

- Minimum of three to four years' experience in human services, social services, education, or related field preferred

- Excellent verbal and written communication skills

- Demonstrated customer service skills

- Good knowledge of all functions of industry clusters and possess strong interviewing techniques

- Familiarity with communities being served with knowledge and understanding of local needs and resources

This is a travel position; driver's license in good standing and active automobile insurance required



Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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