Multilingual Operations Manager

2 months ago


Muncie, Indiana, United States Surge Staffing LLC Full time
Job Summary

Surge Staffing LLC is seeking a highly motivated and experienced Bilingual On-Site Supervisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing temporary staff, and driving business growth.

Key Responsibilities
  • Customer Service: Deliver high-quality service to our clients and temporary employees, ensuring a positive experience and building strong relationships.
  • Staff Management: Effectively manage and train temporary staff, meeting the needs of our clients and driving business success.
  • Business Development: Develop and retain business by providing outstanding customer service, identifying new opportunities, and building strong partnerships.
  • Administrative Tasks: Perform a variety of administrative tasks, including data entry, invoicing, and record-keeping.
  • Attendance and Compliance: Monitor attendance and ensure compliance with company policies and procedures.
  • Claims and Invoicing: Process and assist with workers' compensation claims and reconcile invoices from vendors.
Requirements
  • Education: High school diploma required.
  • Experience: Proven leadership/success in a previous managerial role or 3-5 years in customer service experience.
  • Skills: Exceptional customer service skills, strong communication and administrative skills, and proficiency in Microsoft Office.
  • Language: Must be able to speak and write in Spanish.
What We Offer

Surge Staffing LLC is an equal opportunity employer committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.


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