Restaurant Supervisor

4 weeks ago

Cape Elizabeth, United States Inn By the Sea Full time
Job DescriptionJob Description

The Restaurant Supervisor at Inn by the Sea safely and efficiently provides excellent customer service with a smile We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

*Minimum of 2 years of supervisor experience. AM & PM shifts. Must be available to work evenings, weekends and holidays*

Benefits

Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

  • We provide health, dental, and vision insurance, ensuring access to essential medical services.
  • Our 401K program includes a matching component, assisting employees in planning for their future retirement.
  • Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
  • Team members also enjoy seven paid holidays annually, fostering work-life balance.
  • Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
  • Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times. 
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
  • Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

  • Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
  • Coordinate work schedules, assignments, and priorities for front-of-house team members, and ensure adequate staffing levels to meet operational needs and guest demand.
  • Conduct pre-shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information to the team, and motivate and inspire staff to deliver exceptional service.
  • Ensure that all guests receive prompt, courteous, and personalized service, and respond promptly and professionally to guest inquiries, requests, and concerns, striving to exceed their expectations at every opportunity.
  • Monitor dining room activity and guest feedback, and proactively address any issues or complaints with empathy and professionalism, and ensure that appropriate follow-up and resolution are provided in a timely manner.
  • Foster a positive and welcoming atmosphere in the restaurant by greeting guests, engaging with them during their dining experience, and maintaining open communication to ensure their satisfaction.
  • Ensure that all service standards, operating procedures, and safety and sanitation regulations are followed consistently by front-of-house staff, and address any deviations or non-compliance promptly and effectively.
  • Conduct regular inspections of the dining room, bar, and restrooms to ensure cleanliness, organization, and proper maintenance, and take corrective action as needed to uphold quality standards and guest expectations.
  • Monitor food and beverage quality, presentation, and portioning, and collaborate with kitchen and bar staff to address any issues or discrepancies and maintain consistency and excellence in product offerings.
  • Monitor sales performance, guest counts, and average check amounts, and identify opportunities for upselling, suggestive selling, and promoting additional items or add-ons to maximize revenue and profitability.
  • Collaborate with the management team to develop and implement strategies to increase sales, attract new customers, and enhance the overall guest experience, including menu enhancements, special promotions, and marketing initiatives.

Skills Required

  • Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education

  • Server experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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