Restaurant General Manager

2 months ago

Elizabeth City, United States Patrice & Associates Full time
Job DescriptionJob Description

GENERAL MANAGER

Seeking motivated and engaging team leader to join a 40 + year family-oriented franchise that values its team new restaurant opening.

Great Salary:  $50 - 60K with additional 10-12K bonus potential annually. Great Benefits:  100% employee coverage, PTO and vacation. 

Great Growth Potential:  Multi-management opportunities available as early as 6 months. 

JOB RESPONSIBILITIES

QSC

  • Ensures that all managers supervise the preparation and positioning of people, equipment, and products for each shift.
  • Inspects the facilities and equipment for proper upkeep, maintenance, and communicates needs to Area Supervisor.
  • Ensures compliance with all RTG procedures by maintaining holding times, service speed, raw and finished product quality, cleanliness and sanitation.
  • Can perform all management functions, including opening, transition and closing shifts if necessary.
  • Maintains highest personal hygiene and professional appearance at all times.
  • Creates long-term goals and action plans for QSC. Ultimately responsible for the QSC level of restaurant supervised at all times.
  • Responsible for all facilities management, store equipment, including calibrations, repairs, preventive maintenance, and energy conservation.
  • Handles customer complaints with expertise. Teaches management staff to resolve customer complaints to customer’s satisfaction.
  • Can perform and/or train Team Member functions when necessary.
  • Maintains customer comfort levels (HVAC, music, crew noise, etc)
  • Maintains an “A” health grade
  • Maintains an 85% QSC average

SALES

  • Creates long-term unit objectives for restaurant supervised plus, develops and implements action plans for sales building.
  • Ensures execution of LSM activities and extensions of company promotion.
  • Trains subordinate staff on LSM activities and promotions.
  • Defines trade area, competitors, and traffic generators for restaurant.
  • Responsible for unit implementation of new products and procedures.
  • Ensures correct and accurate POP materials are displayed.
  • Communicates sales building ideas with Marketing Department and management staff.
  • Follows up on procedures that support market promotions.
  • Communicates and trains subordinate management staff on all sales, building plans, activities, procedures and promotions.

PROFIT

  • Projects annual sales and profit plan.
  • Responsible for holding line items within budget.
  • Checks monthly unit reports for accuracy by restaurant.
  • Reconciles monthly P&L with accounting.
  • Ensures all security procedures are followed.
  • Controls labor, waste, and cash according to budget.
  • Ensures entire management staff is trained and understands the profitability plan / budget. Develops / coordinates management team on P&L analysis.
  • Conducts period Business Review meetings with management.

ADMINISTRATION

  • Reconciles period P&L statements and completes monthly variance reports where necessary and develops action plan for improvement.
  • Reviews all QSC Evaluations and develops action plan for improvement.
  • Verifies that all bank deposits have been received by the bank in the correct amount and on a timely basis.
  • Completes the managers’ schedule.
  • Plans, schedules, and approves performance reviews for Management staff.
  • Coordinates performance reviews for hourly staff.
  • Ensures completion and posting of Team Member’s schedules, on time, utilizing Labor Scheduling process.
  • Ensures all hourly personnel files are up to date.
  • Ensures all store reports for restaurant is completed timely and accurately.
  • Responsible for safe contents for restaurants.
  • Understands all MIC paperwork necessary to run shifts. Audits other management staff to ensure compliance to MIC duties.
  • Ensures management staff processes invoices.
  • Maintains store safety checklists for restaurant. Ensures safety procedures are complied with.
  • Audits cash sheets, drawer counts and deposits for restaurants.
  • Completes all required logs.
  • Audits completion of Daily, End of Week, End of Period, inventories and paperwork.

PEOPLE

  • Responsible for the overall management staff and Team Member development plans and/or programs. Sets goals for development and training. Recruits, interviews, hires, and trains crew personnel.
  • Ensures that all management and Team Members performance reviews are completed accurately and on a timely basis.
  • Creates action plans for the development of SR Co-Managers and Co-Managers.
  • Conducts / coordinates regular meetings with management teams.
  • Develops, implements, and coordinates crew incentive programs.
  • Coordinates successful staffing of Team Members and development of Shift Managers with management staff. Ensures management staff develops and trains entire hourly staff using the Team Excel Program.
  • Evaluates potential manager candidates from Team Members.
  • Executes in-store recruitment programs.
  • Coordinates and/or interviews, hires and trains Team Members.
  • Responsible for the retention of Team Members and management staff.
  • Ensures compliance with all federal and state regulations, including labor laws.
  • Ensures that employee benefits are properly administered.
  • Personally trains managers. Follows up on SR Co-Managers and Co-Managers training to ensure consistency.
  • Handles / coordinates corrective action and/or terminations according to company policy with team member staff.
  • Conducts regular management team meetings.
  • Periodically conducts team member meetings.

 

In addition, performs other duties as assigned by Area Supervisor or Director of Operations / VP of Operations.

Equal Opportunity Employer

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