Customer Service Rep

1 month ago


Augusta, United States Kennebec Pharmacy Home Care Full time
Job DescriptionJob Description

Are you passionate about making a real difference in your community? At Kennebec Pharmacy & Home Care, we are dedicated to addressing the pharmaceutical, durable medical equipment, and respiratory needs of those we serve with unparalleled care and compassion. Our mission is to provide the highest level of service and support, making better living possible for our clients every day.

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you

POSITION SUMMARY:
The Customer Service Representative assists patients and customers in making decisions regarding the rental or purchase of home medical equipment and supplies.

ESSENTIAL FUNCTIONS:
• Assists customers, walk-in as well as by telephone, select appropriate equipment/supplies to meet their needs, and ensures proper fit. Instructs patients/customers in the safe and proper use and maintenance of selected items.
• Provides product information, and assembles customer files and records.
• Obtains by telephone/fax complete and accurate referral information for all home medical equipment.
• Refers clinical questions/problems to the appropriate professional staff member.
• Reviews, prepares, and maintains all documentation included in the customer file.
• Provides complete and accurate information, and reviews all paperwork before submitting to the billing department. Maintains an ongoing communication with billing personnel as needed.
• Contacts physician, when necessary, to clarify orders received with respect to prescribed home medical and respiratory therapy equipment services and supplies.
• Orders, stocks, and assembles (as needed) products and supplies for store inventory.
• Maintains inventory control in CPR+ system.

OTHER RESPONSIBILITIES:
• Maintains patient confidentiality and rights.
• Clearly understands the purpose of the Improvement Organization Performance program.
• Maintains professional appearance and attitude at all times.
• Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• High School graduate or equivalent.
• One year of experience in customer relations.
• Strong oral and written communication skills.
• Capable of sound and mature judgment.
• Experienced and competent using a computer.
• Knowledge of special payer guidelines, i.e., Medicare, Medicaid, Managed Care, etc.
• Knowledge of the medical field, with experience in home health care desirable.
• Experience in processing health insurance claims is strongly preferred.

SUPERVISORY RESPONSIBILITIES: None assigned

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
Standard retail setting with minimal noise level. May include lifting moderately heavy boxes.




  • Augusta, United States TrinityRail Full time

    RSI Leasing , recently acquired by Trinity Industries Inc, is currently hiring a Terminal Customer Service Rep in our Augusta, GA Terminal. Join our hardworking team! This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. Railyard setting. Organizational...


  • Augusta, United States Maine State Gov Full time

    Maine State Gov - JobID: fk0vktt [Customer Service Representative] As a Customer Rep Associate at the State of Maine, you'll: Comply with the requirements of State policies; Work with clients over the phone to assist with eligibility questions; Assist clients with reporting, eligibility, and compliance requirements; Coordinate approved client services; Code,...


  • North Augusta, United States Wayne's Service All Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SC Employment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative...


  • Augusta, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionNew Store! Projected open date is August 2023.Have Fun While at Work. Enjoy your Job with endless opportunities!Job DescriptionAccurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality...

  • Service Advisor

    3 months ago


    Augusta, United States Al's Certified Auto Repair Full time $40,000 - $75,000

    About the Job:Are you a motivated problem solver? Do you get fulfillment by helping people? Do you want to be treated as an essential part of a team? If so, this job may be for you.For the right candidate, we offer:5-day workweek (spend your weekends with your family)No evening hoursEmployee discount program on repairsGrowth opportunitiesPaid vacationsPaid...

  • Service Technician

    3 days ago


    Augusta, United States Hobart Service Full time

    Job DescriptionAre you mechanically and electrically inclined?  Do you like providing customers with quality service solutions?  Join our team and become a part of the leading nationwide provider of commercial food equipment service.  Qualifications What you’ll bring to the table:An accredited High School Diploma or GED and 2-4 years of similar...


  • Augusta, United States Carole Fabrics Full time

    Job DescriptionJob DescriptionHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be...


  • Augusta, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022069 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Relations Specialists** are committed to this purpose. Our **Customer Relations Specialists**...


  • Augusta, United States Cessna Full time

    Job Description - Customer Service Associate (326015) Customer Service Associate (Job Number: 326015) Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron...


  • Augusta, United States Timber Products Co. Full time

    The Customer Service Representative is responsible for providing creative solutions to meet customers' needs, internal and external. This position is also responsible for securing and assigning freight to maximize productivity and profitability. MAJO Customer Service Representative, Customer Service, Representative, Transportation, Manufacturing, Retail


  • Augusta, United States Performance Food Group Full time

    **Job Attributes** Job ID 52857BR Category Sales Shift 1st Shift Job Type Full Time Location ME Augusta Operating Company Performance NorthCenter **Share this on** **Customer Service Representative** ME Augusta Position Requirements Join a national company with great growth potential! Click here for more info: Responsible for assisting all customers with...


  • Augusta, Maine, United States Family Dollar Full time

    Family Dollar Sales Team MemberWe are seeking a highly skilled Customer Service Representative to join our dynamic sales team at Family Dollar.Key Responsibilities:Deliver exceptional customer service, ensuring a positive shopping experience for all customers.Assist customers in selecting merchandise, providing product information and recommendations.Process...


  • Augusta, New Jersey, United States QuickChek Full time

    About the RoleAt QuickChek, we are committed to delivering exceptional customer experiences and providing high-quality food and beverage offerings. As a Food Service Associate, you will play a vital role in achieving this goal by providing friendly and efficient service to our customers.Key ResponsibilitiesCustomer Service: Provide exceptional customer...


  • Augusta, Maine, United States Graphic Packaging International Full time

    Customer Service Specialist OVERVIEW: The Customer Service Specialist plays a crucial role in facilitating communication between customer service, scheduling, carriers, and manufacturing teams to guarantee timely shipments associated with the Augusta Mill Operation. This position also supports facility liaisons responsible for managing paper machine and...

  • Customer Service

    3 months ago


    Augusta, United States Chick-fil-A Full time

    Description We're looking for our next great Front of House Team Members! The advertised rate of $14/hr is for full-time team members (35+hours/week); pay rate for part-time or limited availability will be adjusted. As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain...


  • Augusta, United States Poolweb Full time

    **Customer Service Representative** **Posted**2021-10-11 **Starting Pay**$15.00 - $17.00 **Location**Augusta, ME **About the Role** Our Customer Service Representatives are responsible for handling incoming customer service calls, performing follow-up call and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a...


  • Augusta, United States Chewy Full time

    Our Opportunity Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the perfect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking a full-time, motivated Customer Service...


  • Augusta, Maine, United States Jim Hudson Automotive Group Full time

    Job Summary:We are seeking a highly motivated and results-driven Sales Associate to join our team at Jim Hudson Automotive Group. As a Sales Associate, you will be responsible for providing exceptional customer service and selling vehicles to meet and exceed sales targets.Key Responsibilities:Meet and exceed sales targets by building strong relationships...

  • Service Technician

    3 months ago


    Augusta, United States Hobart Service Full time

    Job DescriptionJob DescriptionJob DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment serviceYou will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and...


  • Augusta, United States Kansas Action for Children Full time

    at VSE Corporation in Augusta, Kansas, United States Job Description Customer Service Representative Augusta, KS 67010, USA Req #3302 Friday, May 17, 2024 SUMMARY: The Customer Service Representative must formulate positive relationships with customers, while supporting other departments within the company. DUTIES & RESPONSIBILITIES: Responsibilities...