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Terminal Customer Service Rep

2 months ago

Augusta, United States TrinityRail Full time
RSI Leasing , recently acquired by Trinity Industries Inc, is currently hiring a Terminal Customer Service Rep in our Augusta, GA Terminal.

Join our hardworking team This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. Railyard setting.

Organizational Values:

We provide innovative rail-centric services and solutions that bring high-performing results to the organizations we serve and meaningful, rewarding opportunities to our employees.

Essential Responsibilities:

•Customer Service, intake of BOLs, and commodities being delivered or transferred

•Fulfill daily workload and tasks delegated by manager/cross-train as necessary

•Enforces safety policies and procedures with other employees and visitors to the facility

•Updating and maintaining customer databases

•Monitoring and ordering customer inventory

•Maintaining filing systems

•Maintain and communicate customer inventory information

•Compiling records of office duties and activities

•Handling inquiries and incoming customer work order requests

•Reviewing files and records to answer customer requests for information

•Checking and distributing documents and correspondence

•Photocopying, scanning, faxing, and sending emails

•Organizing and scheduling customer work orders

•Interacts with customers, railroad crews, and visitors

•Answer phones for the facility

•Utilizing an inventory tracking system

Qualifications
Education & Experience:
  • High school diploma or GED equivalent
  • Valid Driver License
  • Five (5) + years of experience in an Office setting, railyard preferred
Other Knowledge, Skills & Abilities:
  • Ability to understand and follow operating procedures and policies
  • Proficient computer skills with Excel, Microsoft Word, and Outlook
  • Knowledge of office and business practices, equipment, and procedures
  • Good conflict resolution skills
  • Able to pay close attention to details and identify and correct mistakes
  • Must possess good organizational skills
  • Ability to perform work safely and productively
Core Competencies:
  • Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
  • Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
  • Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
  • Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
  • Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.
Environmental Conditions:

Average Daily Environmental Conditions

Office environment: Work in trailer or building on Railroad Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.