Customer Service Representative

4 months ago

Augusta, United States Performance Food Group Full time

**Job Attributes**

Job ID 52857BR

Category Sales

Shift 1st Shift

Job Type Full Time

Location ME Augusta

Operating Company Performance NorthCenter

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**Customer Service Representative**

ME Augusta Position Requirements Join a national company with great growth potential

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Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. To solve customer issues and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors, and co-workers professionally, ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company including providing backup for reception and Will Call offices as part of customer service.

Serve customers needs by entering orders, credits and filling other varied requests.

Interact with customers in a friendly, professional manner by phone, email and in person.

Work directly with sales staff as support and other departments to provide the best service to our customers.

Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.

Able to lift and carry 20 lbs. or more on more than an occasional basis.

Attend training and meetings to be able to provide current information regarding products and services to our customers in a timely manner.

Contributes to the team by performing administrative tasks such as email, scanning, and other duties as assigned.

Maintain a tidy work area.

Also may include the Will Call duties and Front Desk coverage

Schedule is Sunday Thursday, 8 5. May vary depending on business need.

Preemployment drug screening is required, including marijuana.

Position Requirements Required Qualifications: High School Diploma/GED or Equivalent Experience 6 Customer service or Foodservice Industry experience

Preferred Qualifications: 1 2 years customer service, call center and / or related area within foodservice industry. As part of Performance Food Group, Performance Foodservice offers the benefits of working for a nationwide company, while maintaining a local, family feel. As a leader in the foodservice industry, we provide passionate, hard-working associates with opportunities to grow their careers while helping the restaurants we love build their dreams. Our 10,000+ associates procure, sell, and deliver more than 125,000 different food and food-related products to restaurants throughout the country. We are inspired by food, invested in relationships, and offer an environment where you can thrive.

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