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Outreach Specialist

4 months ago

Lincoln, United States Dynamic Workforce Solutions Full time
Job DescriptionJob Description

Job Title: Outreach coordinator

Office Location: Lincoln, NE

Position Classification: Non-Exempt


EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.


Your Impact

Do you enjoy networking and establishing relationships? In this role, you will have the opportunity to develop and implement strategic outreach methods while assisting local businesses with talent acquisition. You will serve as a liaison for establishing and cultivating relationships with, but not limited to, participants, employers, and community agencies.


Primary Objectives of Position: Responsible for the coordination and oversight of activities and services related to the Work Experience Program component. Evaluates compliance with policies and procedures and adherence to contract requirements. This position also works jointly with the Career Navigators and the Business Services Team to ensure the coordination of services related to Work Experience (WEX) participants and Employers for this activity. This position is also responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. This position also provides administrative support to project leadership in a variety of areas including Human Resource assistance, training documentation, procurement documentation, accounts payable functions, purchase order request, routing correspondence and reports.

Essential Job Functions:

  • Coordinate a quality work experience program for participants.
  • Manage and conduct analysis of work experience activities to ensure implementation of policies and procedures.
  • Accurately review, enter and complete WEX Timesheets into the DWFS Timesheet Management system.
  • Communicate effectively with DWFS Corporate staff to follow the Corporate WEX review process, resolve paycheck and timesheet issues as needed.
  • Coordinate timesheet pick up regionally
  • Coordinate paycheck distribution regionally
  • Procure Worksite Agreements from employers and obtain appropriate signatures for approval from DWFS staff
  • Ensure coordination of regional scheduling for New Hire Orientations for WEX participants
  • Ensure coordination of regional recruitment of participants when needed
  • Track outcomes and manage contractual goals related to the Work Experience Program.
  • Obtain and review performance evaluations provided by employers and take appropriate actions when needed
  • Assure data entry is accurate and completed
  • Assure case notes are entered per the prescribed local policy
  • Review timesheets and data for trends; provide programmatic guidance for identified areas of non-compliance/ low performance.
  • Review operational procedures and processes; provide programmatic assistance to Improve performance as well as quality, make recommendations to enhance current procedures to ensure compliance and performance goals are
  • Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
  • Acquire and maintain knowledge of market research tools and trends within the industry and/or sector to appropriately guide and direct career seekers.
  • You will conduct outreach presentations as needed to a wide range of audiences.
  • You will identify, develop, and implement strategic outreach and recruitment opportunities to ensure appropriate quality and quantity of talent is available to meet employer needs.
  • Connect career seekers to applicable open positions to result in long term employment.
  • Connect career seekers to opportunities for training and development as well as any other career center services to they may qualify for.
  • You will assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
  • You will contact participants and/or employers on a regular basis to verify and document placement and retention in placed employment.
  • This may require an evening work schedule. Alternative hours.
  • You will assist individuals with the understanding and completion of program enrollment.
  • Conduct eligibility assessments as applicable.

Other Job Duties: This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime. In this position, it is important to be proficient in organization, initiative and self-management skills.


Qualifications:

Education: Bachelor 's degree from an accredited four-year college or equivalent experience, preferably in implementation or interpretation of policies and procedures and/or workforce development.

Experience: At least 1-year experience building business relationships OR at least 1 year related workforce development experience.

Skills/Abilities: Must possess strong computer skills, with experience using word processing and spreadsheet software programs. The position requires excellent analytical and organizational skills and the ability to communicate effectively orally, in writing, or through electronic means. Must also have the ability to make effective speeches and presentations to public groups, and/or staff. Must be able to read and understand performance reports.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance



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