Hotel Front Desk Receptionist
2 weeks ago
$15 - $17 hourly
Responsibilities:- Mitigate customer complaints as needed
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Collects payments by accepting cash, check, or charge payments from customers; and makes changes for paying customers.
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- High school diploma, GED, or equivalent
- 1+ year of hotel industry experience or related job preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and staff.
Health, dental, vision, and 401K plans are available.
*Staff meals are provided daily at no cost*
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