Front Desk Agent

4 weeks ago

Charlotte, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

Job Title: Front Desk Agent


Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that you are able to create a welcoming and hospitable environment.


Responsibilities:

- Greet guests and provide them with a warm welcome

- Check guests in and out of the hotel

- Answer phone calls and respond to emails in a timely manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a professional manner

- Maintain a clean and organized front desk area

- Assist with other duties as assigned by management


Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong attention to detail and organizational skills

- Proficient in Microsoft Office and other computer programs

- Ability to work a flexible schedule, including weekends and holidays


If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Requirements:


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