Payment Operations Analyst
2 weeks ago
- Gain a deep understanding of the Bilt rent payment flows and how it fits into the broader customer experience
- Lead transaction monitoring modules and provide insights to both internal and external stakeholders&
- Research and resolve payment exceptions in a timely manner while effectively prioritizing customer needs
- Research and reconcile payment activity and reporting to support Bilt’s Alliance landlord partners
- Identify broader rent payment trends and surface to the appropriate internal departments
- 2-3 years of professional experience in a support or operations-type role
- Exceptional attention to detail and organizational skills
- Process and accuracy oriented mindset
- Excellent communication skills and ability to collaborate effectively with other internal and external leaders
- Must thrive in dynamic environments. Driven to take on new responsibilities and own them end to end
- Flexibility - We are disrupting an industry so changes to traditional processes should be expected
- Ability to deal with extremely confidential and sensitive information
- Proficiency in Microsoft Excel and experience with Looker/other BI tools, is a plus
- Experience with credit card and/or bank payment processing, or other high volume payment flows is a plus
- Compensation& - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you ( your loved ones) from day one& - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match& - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs& - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO& - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points& - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events& - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
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