Call Center Assistant/ Bilingual
1 week ago
JOB TITLE: Call Center Assistant
DEPARTMENT: Billing
RESPONSIBLE TO: Billing Administrator
EDUCATION: High School or GED
TRAINING AND EXPERIENCE: At least two (2) years of clerical experience preferably in a medical office setting. Computer literate with proficiency in Windows and special emphasis on the development of data based programs; Bilingual preferred.
QUALIFICATIONS: Ability to work as a productive “team” member with staff; in a professional/personable manner with staff and patients; and accepting of supervision with a desire to learn and grow.
POSITION SUMMARY: The Call Center Assistant is responsible for screening the patient via telephone, capturing and verifying all patients demographic and insurance information, securing required signatures, and scheduling patient appointments.
ESSENTIAL FUNCTIONS:
- Follow all policies and procedures.
- Answer phone calls and answer a variety of questions and concerns over the telephone in a professional demeanor.
- Enter a variety of data element into the computer system on a daily basis.
- Schedule and reschedule patient appointments, including follow-up appointments, call-in and walk-in appointments.
- Keep supply of appropriate/necessary forms available.
- Remain courteous, calm and accurate transcribing verbal communication by telephone and during personal contact with clients and others.
- Keep the working environment neat and clean.
- Obtain correct up-dated demographics information, i.e. address,
- Handle incoming telephone calls for appointments.
- Maintain provider schedules.
- Print and distribute daily schedules to providers and clinical support staff.
- Schedule and notify patients of appointments.
- Assist where possible, patients with insurance information and billing questions and/or direct them to a more appropriate staff member for assistance.
- Call next day patients to remind them of appointments.
- Other related duties as assigned by the supervisor.
Qualifications:
Experience:
- Two years medical office experience in a front office.
- Bilingual, English/Spanish.
Other: Must possess excellent telephone, customer relations, interpersonal and organizational skills. Computer experience required.
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