Bilingual Population Health Navigator
2 weeks ago
JOB SUMMARY:
MAJOR DUTIES AND RESPONSIBILITIES:
Patient Focus
- Provides education, coaching, and support to new and existing clients due for preventative health services, including cancer screenings, wellness exams, and chronic disease management.
Communication
- Utilizes best practices in motivational interviewing to support client engagement.
- Communicates clearly with clients, care teams, and partners to convey pertinent information.
- Responds to inquiries in a timely, courteous, and efficient manner.
Workplace Computers and Equipment
- Schedules medical appointments accurately according to organizational guidelines; inputs registration information when appropriate.
- Retrieves and indexes clinical information from multiple sources to ensure continuity of care for clients.
- Accurately enters documents and routes care coordination and phone notes in EMR.
- Utilizes required platforms (Microsoft Office Suite, EMR, CRISP, EZAccess, ExactSciences, and more) appropriately and in accordance with HIPAA standards.
Teamwork
- Collaborates with other members of the Navigation team for peer learning, feedback, and support.
- Consistently positions self as resource for client and care team for successful gaps closures
SKILLS AND ABILITIES:
Excellent customer service skills
Good interpersonal skills
Proficient in Microsoft Office Outlook, Word, and Excel
Attention to detail
Ability to learn quickly
Ability to adapt to change
Team player
Able to take and follow through with delegated tasks
Bi-lingual skills required
EDUCATION:
Required: High School Diploma or GED
Preferred: Some college
EXPERIENCE:
Required: One year experience working in healthcare setting
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