Operations Control Center Pm Manager

2 weeks ago


Baltimore, United States Maryland Department of Transportation Full time

**Maryland Transit Administration**
Operations Control Center PM Manager (Administrator IV-2589)
- Office of Operations Control Center
- Executive Service
- “Open Until Filled”

*This position serves at the pleasure of the appointing authority*
- **Bilingual applicants are encouraged to apply**

**DESCRIPTION**

This vacancy is located in Baltimore, MD

**KEY RESPONSIBILITIES**
- Develop clear goals, establish comprehensive plans, set priorities, and monitor the work of PM Rail Operations Control, Bus Operations Control, and the Operations Communications personnel to ensure efficient execution and alignment with organizational objectives.
- Manage the evening and overnight operations of all core transportation services, including Bus, Light Rail, and Metro encompassing safety initiatives, incident management, response protocols, and monitoring Key Performance Indicators (KPIs), including the management of radio controllers.
- Foster seamless collaboration among the Operations Control Center (OCC) staff, division dispatchers, field personnel, and communications staff, as well as implementing operational strategies and swiftly responding to accidents, emergencies, service disruptions, inclement weather, natural disasters, and special events.
- Collaborate directly with controllers and external agencies to promptly address customer service-related issues.

**IDEAL CANDIDATE**:

- Demonstrates strong leadership in coordinating teams, optimizing resources, and maintaining seamless operations within the OCC, ensuring efficient transit services.
- Communicates with clarity and precision in both written and verbal communication.

**Qualifications**:
**PREFERRED QUALIFICATIONS**:
**Education**: A Bachelor’s degree from an accredited college or university.

**Experience**: Minimum of seven (7) years of experience in administrative or professional work. Five years of this experience must have involved managing in a public or private sector urban rail transit agency and/or experience in a large transit operations or transit property.

**Notes**:
**Licenses & Certifications**:
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.



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