![Lotte Hotel Americas](https://media.trabajo.org/img/noimg.jpg)
Reservations & Revenue Analyst
1 month ago
Reservations & Revenue Analyst
JOIN LOTTE
LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join the newest luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.
We invite you to join us today.
As the Reservations & Revenue Analyst, you will work directly with the Regional Director of Revenue Management and the Revenue & Reservations Manager to gather and analyze the hotel's performance and guest satisfaction data, monitor the market and competition to outperform direct competitors and deliver luxury service to each and every guest. You will regularly check and update the quality and accuracy of data, monitor market prices, and ensure the hotel is optimized on all channels – particularly the OTAs and our branded website.
You will act as the primary onsite Reservations Coordinator and will be responsible for ensuring the reservations experience for our guests is seamless, guest centric and meets the hotel’s luxury standards and expectations (according to Forbes travel Guide standards for reservations). This is a great opportunity for a guest-focused individual, who is also data-driven and results-oriented and is looking to grow their career with a new and exciting brand in Seattle
What are we looking for?
To successfully fill this role, you should possess the following competencies: communication, analysis, planning, drive & resilience. And demonstrate the following behaviors:
- Excellent written and oral communications skills, concise and well-organized presentation skills, and a high level of proficiency in Excel
- Being a Team Player
- Ability to recognize trends in data and demonstrate solid decision-making skills
- Time efficient and effective within tight schedules in a fast-paced environment
- Determined and energetic, whilst remaining calm and levelheaded to deliver results
- Ability to always maintain a clean and professional appearance as per company policies
- Ability to maintain complete knowledge of and comply with all hotel and departmental policies, procedures, checklists and job duties as provided by the hotel
What are the essential functions of the role?
- Enter all group information into PMS, handle all changes and revisions, route billing requirements, reconcile group blocks between SMS and Delphi, maintain accurate group files, monitor group blocks, allotments, cut-off dates and ensure rooming lists are received and entered in a timely manner (30%)
- Act as the primary onsite Reservations Coordinator for the hotel, which will include providing audits and oversight for the overall reservations experience at the hotel, and follow up on leads coming from the offsite call center (10%)
- Respond to any guest concerns and ensure solutions are in the best interest of the Hotel and guest (10%)
- Prepare and distribute daily, weekly, and monthly reports to include pickup, segmentation, and pace analysis (10%)
- Attend and present information in the weekly Revenue Strategy Meeting (10%)
- Conduct audit checks to ensure inventory controls and rate parity across all distribution channels (5%)
- Attend weekly group resume meetings and all client pre-con conferences, and all appropriate Sales meetings (5%)
- Manage hotel rooms inventory, including out-of-order rooms, oversell, blocking, and balancing while maintaining constant communications with the Sales and Front Office Departments regarding room status (5%)
- Manage the Hotel’s reservations system to maximize hotel profitability and customer satisfaction through effective guest rooms inventory control and timely reservations processing (5%)
- Manage suite reservations in conjunction with the Front Office Managers and ensure special handling of Executive-level corporate clients, heads of state, celebrities, VIPs, and return guests (5%)
- Be knowledgeable of all systems, technology platforms, and partner extranets/portals and ensure that all revenue management systems are well maintained
- Other duties as assigned by management
BENEFITS AT LOTTE:
- Competitive wages
- Company Paid Life Insurance
- Medical, Dental, and Vision plans (Eligible upon employment)
- Retirement Savings Plan (401k) with company matching
- Generous Paid Time Off (Vacation, Holiday, Personal, Sick)
- Public Transportation Discount (ORCA)
- Discounted Employee Parking
- Hotel Employee Rate Program
- Employee Recognition
- Learning and Development program
- This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
- The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
-
Financial Data Analyst, Revenue Foundations
3 weeks ago
Seattle, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Senior Reservations and Ticketing Agent
2 months ago
Seattle, United States Qatar Airways Group Full timeWe are currently recruiting for Senior Reservations and Ticketing Agent in Seattle. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling...
-
Strategic Revenue Management Analyst
2 weeks ago
Seattle, United States Nestl S.A Full timeStrategic Revenue Management Analyst Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage...
-
Senior Reservations and Ticketing Agent
2 months ago
Seattle, United States Qatar Airways Group Full timeWe are currently recruiting for Senior Reservations and Ticketing Agent in Seattle. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling...
-
Senior Reservations and Ticketing Agent
2 months ago
Seattle, United States Qatar Airways Full timeWe are currently recruiting for Senior Reservations and Ticketing Agent in Seattle. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer's needs and help them to plan the right itinerary for their needs, cancelling...
-
Senior Actuarial Analyst, Reserving
1 month ago
Seattle, Washington, United States Uber Full timeAbout the RoleWe're disrupting the transportation space and growing rapidly in both the U.S. and internationally. This is an excellent opportunity for an intellectually curious actuarial candidate to gain valuable non-traditional actuarial experience, all while working in one of Uber's most critical and fastest-growing divisions. So if you're ready to go...
-
Revenue Analyst I, DP&I
3 weeks ago
Seattle, Washington, United States Amazon Full timeJoin the Amazon Web Services (AWS) Sales, Marketing, and Global Services Ops (SMGS Ops) team AWS is one of Amazon's fastest growing businesses, serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. We are looking for...
-
Global Alliances Revenue Operations Manager
3 months ago
Seattle, United States Canonical - Jobs Full timeJob DescriptionJob DescriptionCanonical has opened a management position for an exceptional Revenue Operations leader to grow our global alliances and channel partner sales. Our Revenue Operations teams analyse and drive interventions to maximise net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.As a Revenue...
-
Sr Financial Analyst, Global Prime Finance
2 months ago
Seattle, United States Amazon Full timeDescription Global Prime Finance is looking for a data-driven Financial Analyst to lead the planning activities for allocating Prime subscription revenue across the Prime benefits. This Financial Analyst will partner with Prime Science to leverage econometric modeling that assesses how engagement with benefits drives member sign-up and retention. This...
-
Sr. Analyst, Implementation
4 weeks ago
Seattle, United States Accuity Full timeJob Type Full-time Description I. POSITION SUMMARY: The Senior Analyst will assist the Director of Implementation (DOI) and EVP Operations with coordination of activities associated with the onboarding and implementation of new client partnerships with Accuity. Provide a superior client implementation experience by facilitating frictionless interactions...
-
Senior Implementation Analyst
1 week ago
Seattle, Washington, United States Accuity Full timeJob Type:Full-timePOSITION SUMMARY:The Senior Implementation Analyst will support the Director of Implementation and the Executive Vice President of Operations in managing activities related to the onboarding and integration of new client partnerships with Accuity. This role is essential in ensuring a seamless client implementation experience by fostering...
-
Financial Analyst
3 weeks ago
Seattle, United States AllSTEM Connections Full timeAllSTEM Connections is currently hiring for Financial Analyst role for one of our fortune 500 companies in the IT industry.Location: Seattle, WA (mostly remote, but possibility to be in office rarely)Contract: 9 MonthsPay rate: $65/hr - $70/hrSummary:The main functions of a financial analyst are to gather and analyze financial information; will typically...
-
Partnership Growth Analyst
1 week ago
Seattle, Washington, United States Impact Inc Full timeAbout Impact Inc:At Impact Inc, our culture is at the heart of everything we do. We are dedicated to our people, our technology, and are deeply committed to ensuring customer success. Our collaborative efforts allow us to grow swiftly, achieve victories, and serve some of the largest brands globally. Utilizing advanced technology, we tackle real-world...
-
Seattle, Washington, United States Amazon Full timeSenior Financial Analyst, Books, Demand FinanceJob ID: | Services LLCAmazon is on the lookout for a Financial Analyst to enhance the finance team dedicated to Books, focusing on Demand Finance and Goodreads. The ideal candidate will possess a strong analytical mindset, showcasing the ability to influence senior business leaders through effective...
-
Senior Analyst, Financial Planning for Books
1 week ago
Seattle, Washington, United States Amazon Full timeSenior Financial Analyst, Books, Demand FinanceJob ID: | Services LLCAmazon is on the lookout for a Financial Analyst to enhance the Books finance team, focusing on Demand Finance and Goodreads. The ideal candidate will possess a strong analytical mindset, demonstrating the ability to influence senior business leaders through effective communication,...
-
Commercial Finance Analyst
2 months ago
Seattle, Washington, United States Expedia Group Full timeIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...
-
Financial Systems Analyst
1 week ago
Seattle, Washington, United States Port of Seattle Full timeKey Responsibilities:As a Financial Systems Analyst, you will play a crucial role in overseeing the administration of the Enterprise Accounts Receivable (AR) and Billing systems, along with various revenue-related subsystems and the online invoicing/payment platform. Your primary focus will be to maintain the financial accuracy of information recorded in the...
-
Financial Analyst
2 months ago
Seattle, United States Seattle Pacific University Full timeFinancial Analyst Job Description:Seattle Pacific University is a leading institution committed to excellence in education and fostering financial vitality. We are seeking a dedicated and detail-oriented Financial Analyst to join our dynamic team. This role offers an opportunity to contribute to our mission-driven organization and support strategic...
-
Portfolio Analyst
5 days ago
Seattle, United States Aston Carter Full timeJob Title: Portfolio Analyst Job Description We are seeking a detail-oriented Portfolio Analyst to meticulously analyze financial statements for a variety of companies. The successful candidate will extract key pieces of information and input them into reports. This role requires a strong understanding of financial statements and exceptional Excel skills....
-
Digital Business Analyst
7 days ago
Seattle, United States Internal Revenue Service Full timeDuties WHAT IS THE ONLINE SERVICES DIVISION? A description of the business units can be found at: The following are the duties of this position at the full working level. Supports digital programs and projects through their full lifecycle, in support of the agency's missions and initiatives to improve customer experience. Works on the creative design...