Reservations & Revenue Analyst

1 month ago

Seattle, United States Lotte Hotel Americas Full time
Job DescriptionJob Description

Reservations & Revenue Analyst

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join the newest luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

As the Reservations & Revenue Analyst, you will work directly with the Regional Director of Revenue Management and the Revenue & Reservations Manager to gather and analyze the hotel's performance and guest satisfaction data, monitor the market and competition to outperform direct competitors and deliver luxury service to each and every guest. You will regularly check and update the quality and accuracy of data, monitor market prices, and ensure the hotel is optimized on all channels – particularly the OTAs and our branded website.

You will act as the primary onsite Reservations Coordinator and will be responsible for ensuring the reservations experience for our guests is seamless, guest centric and meets the hotel’s luxury standards and expectations (according to Forbes travel Guide standards for reservations). This is a great opportunity for a guest-focused individual, who is also data-driven and results-oriented and is looking to grow their career with a new and exciting brand in Seattle

What are we looking for?

To successfully fill this role, you should possess the following competencies: communication, analysis, planning, drive & resilience. And demonstrate the following behaviors:

  • Excellent written and oral communications skills, concise and well-organized presentation skills, and a high level of proficiency in Excel
  • Being a Team Player
  • Ability to recognize trends in data and demonstrate solid decision-making skills
  • Time efficient and effective within tight schedules in a fast-paced environment
  • Determined and energetic, whilst remaining calm and levelheaded to deliver results
  • Ability to always maintain a clean and professional appearance as per company policies
  • Ability to maintain complete knowledge of and comply with all hotel and departmental policies, procedures, checklists and job duties as provided by the hotel

What are the essential functions of the role?

  • Enter all group information into PMS, handle all changes and revisions, route billing requirements, reconcile group blocks between SMS and Delphi, maintain accurate group files, monitor group blocks, allotments, cut-off dates and ensure rooming lists are received and entered in a timely manner (30%)
  • Act as the primary onsite Reservations Coordinator for the hotel, which will include providing audits and oversight for the overall reservations experience at the hotel, and follow up on leads coming from the offsite call center (10%)
  • Respond to any guest concerns and ensure solutions are in the best interest of the Hotel and guest (10%)
  • Prepare and distribute daily, weekly, and monthly reports to include pickup, segmentation, and pace analysis (10%)
  • Attend and present information in the weekly Revenue Strategy Meeting (10%)
  • Conduct audit checks to ensure inventory controls and rate parity across all distribution channels (5%)
  • Attend weekly group resume meetings and all client pre-con conferences, and all appropriate Sales meetings (5%)
  • Manage hotel rooms inventory, including out-of-order rooms, oversell, blocking, and balancing while maintaining constant communications with the Sales and Front Office Departments regarding room status (5%)
  • Manage the Hotel’s reservations system to maximize hotel profitability and customer satisfaction through effective guest rooms inventory control and timely reservations processing (5%)
  • Manage suite reservations in conjunction with the Front Office Managers and ensure special handling of Executive-level corporate clients, heads of state, celebrities, VIPs, and return guests (5%)
  • Be knowledgeable of all systems, technology platforms, and partner extranets/portals and ensure that all revenue management systems are well maintained
  • Other duties as assigned by management

BENEFITS AT LOTTE:

  • Competitive wages
  • Company Paid Life Insurance
  • Medical, Dental, and Vision plans (Eligible upon employment)
  • Retirement Savings Plan (401k) with company matching
  • Generous Paid Time Off (Vacation, Holiday, Personal, Sick)
  • Public Transportation Discount (ORCA)
  • Discounted Employee Parking
  • Hotel Employee Rate Program
  • Employee Recognition
  • Learning and Development program

  • This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

  • The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

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