Five9 Integration Specialist with SalesForce Expertise

4 weeks ago


Houston, United States Nava Software Solutions LLC Full time
Job DescriptionJob Description

NAVA Software solutions is looking for a Five9 Integration Specialist with SalesForce Expertise

Details:

Five9 Integration Specialist with SalesForce Expertise

Location: Houston TX Onsite

Duration: 12 months

Responsibilities:

  1. Five9 and SalesForce Integration:
    • Lead the design, implementation, and maintenance of the integration between Five9 and SalesForce platforms.
    • Collaborate with SalesForce administrators to understand business requirements and implement effective solutions.
    • Ensure data synchronization and real-time information flow between Five9 and SalesForce.
  1. Telephony Systems Administration:
    • Oversee the administration and maintenance of telephony systems, including PBX, SIP trunks, and related technologies.
    • Optimize call routing strategies to enhance call flows and resource utilization.
    • Monitor and analyze telephony performance metrics, implementing improvements to ensure efficiency.
  1. IT Operations:
    • Work closely with the IT operations team to maintain and enhance the overall health and performance of the organization's IT infrastructure.
    • Contribute to IT projects, providing expertise in telephony, contact center, and SalesForce integration.
    • Participate in the development and enforcement of IT policies, procedures, and best practices.
  1. System Administration:
    • Perform system administration tasks, including server maintenance, user management, and security configurations.
    • Ensure the availability and reliability of servers supporting telephony, contact center, and SalesForce integration.
    • Implement and manage backup and recovery procedures for critical systems.
  1. Documentation and Training:
    • Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting steps related to Five9, SalesForce, and telephony systems.
    • Provide training and support to end-users and IT staff on the integration and related technologies.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience with Five9 contact center solutions and SalesForce integration.
  • Strong background in telephony systems administration, including experience with PBX and SIP technologies.
  • Proficient in IT operations and system administration.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Relevant certifications (e.g., Five9, SalesForce, Cisco, ITIL) are a plus.

--


  • Cloud Sales Specialist

    23 hours ago


    Houston, United States betterfuture solutions Full time

    Cloud Sales Specialist - Salesforce Houston, TX - Remote Full Time Description: **Responsibilities**: Sales Strategy: Develop and execute strategic plans to achieve sales targets and expand our customer base in the US. Customer Needs Analysis: Ability or willingness to understand potential clients' requirements and challenges, aligning our Salesforce...

  • Salesforce Trainee

    1 month ago


    Houston, Texas, United States CIS SOLUTIONS Full time

    Integrate new functionality from salesforce Developing/enhancing applications in salesforce Refine and manage salesforce standards Designing solutions using technologies like salesforce Manage service tickets with salesforce Perform administrative functions in Salesforce Job Requirements Integrate Salesforce with other bank systems Create and maintains...


  • Houston, United States Ontellus Full time

    Job Details Job Location Chartswap - League City, TX Remote Type Fully Remote Job Summary A Salesforce Administrator plays a crucial role in managing and customizing the Salesforce platform to meet the specific needs of the organization. This role involves a mix of technical, business, and communication skills. The Salesforce Administrator will also...


  • Houston, Texas, United States Ontellus Full time

    Job DetailsJob LocationChartswap - League City, TXRemote TypeFully RemoteJob SummaryA Salesforce Administrator plays a crucial role in managing and customizing the Salesforce platform to meet the specific needs of the organization. This role involves a mix of technical, business, and communication skills. The Salesforce Administrator will also function as a...


  • Houston, United States MRI Full time

    Job Description Job Description US Citizen / Green Card Holder, or GC-EAD Only FULLY REMOTE OPPORTUNITY What’s the major objective(s) of the role? Specifically, what does this person need to do to be considered a success? What will they be working on? _This person will be the Salesforce Business Analyst for a project that is underway to update the...


  • Houston, United States Scadea Full time

    Job DescriptionJob DescriptionClient is looking for a Salesforce Customer Support Engineer.Job Title: Salesforce Customer Support EngineerLocation: Houston, TX - must be onsiteLength: 6 monthsJOB PURPOSEThis position will provide “Level 2 Support” for all Salesforce application and production environment issues, user support queries and requests.JOB...


  • Houston, United States Scadea Full time

    Client is looking for a Salesforce Customer Support Engineer. Job Title: Salesforce Customer Support EngineerLocation: Houston, TX - must be onsiteLength: 6 monthsJOB PURPOSEThis position will provide “Level 2 Support” for all Salesforce application and production environment issues, user support queries and requests. JOB RESPONSIBILITIESBelow are key...

  • Salesforce Developer

    1 month ago


    Houston, Texas, United States Atechstar Full time

    Job descriptionRoles and ResponsibilitiesExpert Knowledge of Development and configuration of custom Salesforce solutions using Lightning Apex Visual Force and other Salesforce platform tools. Provide status updates and progress reports on projects and support tasks. Build Project & Product accelerators and aware of know-how of deploying applications on app...

  • Salesforce Architect

    2 weeks ago


    Houston, United States CG Infinity Full time

    Job DescriptionJob DescriptionJob Title: Salesforce Architect (Full-Time Position)                           Office Locations:  Austin, Plano, Houston, TX (Hybrid)                                                                                                                         ...

  • Salesforce Architect

    2 weeks ago


    Houston, United States CG Infinity Full time

    Job DescriptionJob DescriptionJob Title: Salesforce Architect (Full-Time Position)                            Office Locations:  Austin, Plano, Houston, TX (Hybrid)                                                                                                                       ...


  • Houston, United States Alava Consulting Full time

    Key responsibilities include:· Primary support and analyst for all things Site Tracker including application support, system configurations, business process workflow development, and on system reporting.· Apply Salesforce Administration and Salesforce Service Cloud experience daily.· Configure workarounds for Site Tracker on the Salesforce Platform using...


  • Houston, United States Alava Consulting Full time

    Key responsibilities include:· Primary support and analyst for all things Site Tracker including application support, system configurations, business process workflow development, and on system reporting.· Apply Salesforce Administration and Salesforce Service Cloud experience daily.· Configure workarounds for Site Tracker on the Salesforce Platform using...


  • Houston, United States Alava Consulting Full time

    Key responsibilities include:· Primary support and analyst for all things Site Tracker including application support, system configurations, business process workflow development, and on system reporting.· Apply Salesforce Administration and Salesforce Service Cloud experience daily.· Configure workarounds for Site Tracker on the Salesforce Platform using...

  • Salesforce

    2 days ago


    Houston, Texas, United States Thoughtbyte Full time

    Responsibilities Develop Sales force Analytics solutions Interact with business analysts business process owners and leadership design and development teams as required. Participate in technical discussions and solution sessions Understand the technical insights / environment and architectural decisions that impact stability of the application. Follow...


  • Houston, United States Nava Software Solutions LLC Full time

    Job DescriptionJob DescriptionNAVA Software solutions is looking for a Sr. Salesforce Data AnalystDetails:Sr. Salesforce Data AnalystRemote ProjectDuration: 6-12 monthsWe are seeking a skilled Salesforce Data Analyst who specializes in Business Intelligence (BI) to join our team. In this role, you will be responsible for analyzing Salesforce data to uncover...


  • Houston, United States Nava Software Solutions Full time

    NAVA Software solutions is looking for a Sr. Salesforce Data Analyst Details: Sr. Salesforce Data Analyst Remote Project Duration: 6-12 months We are seeking a skilled Salesforce Data Analyst who specializes in Business Intelligence (BI) to join our team. In this role, you will be responsible for analyzing Salesforce data to uncover valuable insights,...

  • Salesforce developer

    1 month ago


    Houston, Texas, United States S Force IT Solutions LLC Full time

    Responsibilities Provide day to day administrative support for Salesforce platform. Maintain and support Salesforce 3rd party app integrations. Provision new users manage workflows manage system configuration and general end user assistance. Document all changes to applications per internal controls. Adhere to industry best practices for change and release...


  • Houston, United States Nava Software Solutions Full time

    NAVA Software solutions is looking for a Salesforce Business Analyst /Administrator Details Salesforce Business Analyst /Administrator Location: Houston TX Job Type : Full time / Direct Hire Responsibilities Gathering Requirements: Collaborate with stakeholders to gather and analyze business requirements related to Salesforce implementation or...


  • Houston, United States Tek Inspirations LLC Full time

    Job Description -Job role - L2 Salesforce Customer 360 Support Engineer (Career stage SA L1)Senior Associate- Salesforce Customer Support Engineer (over 4 years of experience)Location- West Houston, TX (15mins west from Heart of downtown) 4-5 days a week (Onsite) (Need Local Candidate with DL proof)Duration - 6 monthsMust have LinkedIn profile JOB...


  • Houston, United States Nava Software Solutions LLC Full time

    Job DescriptionJob DescriptionNAVA Software solutions is looking for a Salesforce Business Analyst /AdministratorDetails:Salesforce Business Analyst /AdministratorLocation: Houston TX Job Type : Full time / Direct HireResponsibilities:Gathering Requirements: Collaborate with stakeholders to gather and analyze business requirements related to Salesforce...