Salesforce Administrator

3 weeks ago

Houston, United States Alava Consulting Full time

Key responsibilities include:


· Primary support and analyst for all things Site Tracker including application support, system configurations, business process workflow development, and on system reporting.

· Apply Salesforce Administration and Salesforce Service Cloud experience daily.

· Configure workarounds for Site Tracker on the Salesforce Platform using out of the box functionalities to enhance the core feature set and meet stakeholder expectations.

· Responsible to analyze, research, design and/or propose solutions that are fit for purpose that also support business and technology strategies.

· Responsible for documenting and executing test cases to validate the performance, enhancements, and integrations from end to end.

· Responsible for performing regression testing post deployments to ensure that defects have been resolved.

· Responsible for diagnosing and resolving day to day production system issues related to system interfaces, data, and integrations within Site Tracker.

· Develop and maintain technical system materials including software designs, process flows, etc. and ensure relevant information is communicated appropriately to IT leadership in support of projects and other internal IT team initiatives.

· Partner with key users, business stakeholders, and project sponsors to understand the needs of the business; document them via requirements documents, use case scenarios and/or business process diagrams; and recommend the appropriate path for success.

· Demonstrate an ability to read, digest, and communicate complex subject matter to people at all levels; end users, development teams, managers, executive leadership.

· Demonstrate strong critical thinking and analysis, organization, meeting facilitation, verbal, and written communications skills.

· Perform other duties as assigned.


QUALIFICATIONS


· Minimum 3 - 5 years as primary support for a Salesforce Lightening Application preferably in an energy domain (solar energy, retail energy, or oil and gas).

· Salesforce Admin Certification is required.

· Experienced in Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and dashboards and reports.

· Highly motivated self-starter with an ability to proactively communicate issues and status.

· Ability to meet deadlines with limited supervision.

· A creative innovative approach to problem solving is fundamental.

· Experience with Microsoft Office Suite…Excel, Word and PowerPoint.

· Authorized to work in the United States.

· Experience supporting corporate SaaS solutions that require interactions with a vendor professional services support team is required.

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