![Life Flight Network](https://media.trabajo.org/img/noimg.jpg)
Dispatch Communications Specialist
2 months ago
Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.
Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.
Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight
The Communication Specialist is responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network (LFN) by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. The Communication Specialist will be responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), LFN medical staff, 911 centers, and other members of the EMS community.
QUALIFICATIONS
- Strong customer service skills
- High School Diploma or equivalent
- Two years experience in police, fire, or medical emergency dispatch preferred
- Previous air medical dispatch experience strongly preferred
- Medical Terminology knowledge
- Two way radio proficiency
- Skilled in multi-line phone systems
- Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
- Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
- Basic map reading skills
- Intermediate knowledge of MS Office and general computer skills
- Emergency Medical Technician a plus
- IAMTCS certificate required within 1 year from date of hire
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
MISSION AND VALUES: LFN mission, values, and strategic goals are clearly understood and demonstrated.
- Participates in planning which reinforces values, mission, and goals
- Participates willingly in department activities and supports values, mission, and goals
- Consistently exhibits conduct, performance, and productivity to maintain the credibility and confidence of others in the LFN
- Recognizes the importance of the communication center as the first contact LFN’s customers have with our organization
RECEIVING AND COORDINATION: Receives, evaluates, prioritizes, and coordinates emergency and routine service requests.
- Answers multiple telephone lines within three rings with employee and department identification
- In instances of excessive, multiple activity, calls are initially screened for priority, always with a focus on customer service
- Accurately gathers and relays necessary information from callers for standbys and activation of the LFN helicopters, ground ambulances, and fixed wing services, including notifying the appropriate aircraft and/or ground ambulance of the request for service during initial phone call with customer
- 100% of time gives customer an accurate ETA for our services during the first phone call and within 60 seconds of initial receipt of call
- Accurately takes into account call locations, circumstances and personnel activity for assignment of the most appropriate unit
- Maintains a calm, courteous, and professional demeanor at all times
- Be able to take a flight request and dispatch independently within 30 days of hire
- Expected to remain at console while any transport is in progress or any team is on standby. A flight in progress is defined as beginning with the initial call for service and concluding at
the time the aircraft has returned to its base and a flight debrief has been completed. - Required to remain on duty until relief is briefed and ready to begin shift
DOCUMENTATION / RECORD-KEEPING: Records events and information.
- As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software and/or on the appropriate forms
- Knows what information is available and the proper storage locations of resource material
DISSEMINATION / EQUIPMENT: Communication equipment and mapping resources
are utilized for processing and dissemination of requests.
- Completely understands and properly utilizes all features of the Comm-Center radio(s) and
telephone equipment and equipment updates as they are installed - Completely understands and properly utilizes all features of support equipment: Dictaphone, clocks, paging systems, HEAR, scanner, camera monitors, emergency power access, lighting, fire terminal and security/safety alarms
- Properly cares for and maintains all departmental equipment and departmental issued equipment
- Reports any departmental equipment and/or departmental issued equipment in need of repair
- Recognizes malfunctions of all equipment and performs basic troubleshooting repairs
- Completely understands and utilizes all available mapping resources necessary for plotting service-request locations
- Proactively maintains thorough familiarization with service areas at all bases and locations served by LFN
SUPPORT SERVICES: Utilizes supporting agencies for assistance and reporting.
- Understands the role of the Medical Resource Hospital (MRH) within the Portland Metro area trauma system
- Maintains a working knowledge of the Oregon, Washington and Idaho Trauma system patient-care process
- Understands area mass-casualty procedures
- Makes all contacts in a style that reflects cooperative task accomplishment and maintains a good rapport with co-workers
LEGALITIES: Understands the rules, regulations, and laws
associated with LFN.
- Maintains a working knowledge of the FCC radio communications
regulations - Maintains a working knowledge of persons’/patients’ rights to confidentiality
- Understands LFN policies regarding press releases
EDUCATION / CQI: Participates in company and departmental meetings and employee education.
- Attends 80% of department staff meetings
- Responsible for reviewing all staff meeting minutes
- Assists new employees with policy/procedure education
- Supports and assists key trainers with staff education
- Participates as a team member in CQI activities to optimize program service to the sponsoring hospitals, patients, and the community
- Participates with management team in the growth and improvement of LFN business to meet medical transport service and financial performance goals
CLEANLINESS / ORGANIZATION: Common work area is maintained in a neat, clean, and organized manner to present a professional image.
- Daily cleans and sanitizes work area and equipment for shift relief
- Keeps work area clear of non-business-related items
- Properly files resource materials after each use
The above accountabilities represent work performed by this position and are not all-inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.
BENEFITS:
- LFN offers competitive compensation above industry standard
- Medical (Company pays for employee 100%)
- Dental (Company pays for employee 100%)
- Vision (Company pays for employee 100%)
- Life/AD&D (Company pays for employee 100%)
- Short & long term disability (Company pays for employee 100%)
- 401k – with 100% vested employer contribution
- Tenure bonuses
- Adoption assistance
- Paid parental time off
- Bereavement leave (including pets)
- Tuition/Training reimbursement
- Paid volunteer time
- Employee Recognition Awards
- A generous paid time off plan starting at almost 4 weeks a year for full time employees
- Wellness Reimbursement Program
- Life Flight Network Membership
All candidates are subject to drug screening and background investigation.
Life Flight Network is an equal opportunity employer.
-
Transfer Center Communications Specialist
2 months ago
Boise, United States Life Flight Network Full timeJob DescriptionJob DescriptionLife Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.Being a member of our esteemed team means embarking on a career defined by distinction,...
-
Logistics Specialist
5 days ago
Boise, Idaho, United States American Freight Full timeLogistics Specialist The Logistics Specialist position plays a vital role in the seamless operation and oversight of inventory across various sectors, including receiving, sales, repairs, and customer service. This role encompasses the assessment and dispatch of goods, overseeing inventory dynamics, and managing repair workflows. The Logistics Specialist is...
-
Dispatcher
2 weeks ago
Boise, United States NAPA Auto Parts Full time $16 - $18Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insuranceWHO IS NAPA?"We're in the business of people; we just happen to sell parts" (Bob Dyson, Owner). At NAPA we value a healthy work-life balance while reaching our...
-
Logistics Operations Specialist
5 days ago
Boise, Idaho, United States American Freight Full timeLogistics Operations Specialist The Logistics Operations Specialist plays a vital role in the seamless handling and oversight of inventory across various sections, including the loading dock, retail area, product servicing, and customer collection points. This position encompasses assessing and dispatching goods, overseeing inventory transitions, and...
-
Communications Specialist
3 weeks ago
Boise, United States Boise Cascade Company Full timeJob DescriptionJob DescriptionCommunications SpecialistBoise Cascade is seeking a highly motivated and detail-oriented Communications Specialist who will plan, write, review, and manage content for a variety of internal mediums and produce professional, impactful end products. The ideal candidate will play an important role in supporting the Corporate...
-
In Home Mitigation Specialist
3 days ago
Boise, United States Cleanup & Total Restoration Full timeIn-Home Sales Mitigation Specialist Urgently Hiring - Cleanup & Total Restoration is hiring an In-Home Mitigation Specialist for a full-time position. As an In-Home Mitigation Specialist, you will determine the scope of work and provide estimates to homeowners in their times of need. Our customer service team pre-screens, pre-qualifies and sets up...
-
Internal Communications Specialist
4 weeks ago
Boise, United States Manpower Full timeOur client, a leading manufacturer of semiconductors is seeking an Internal Communications Specialist 4 to join their team. The ideal candidate will have excellent verbal and written communication skills, strong attention to detail and a teamwork mindset, which will align successfully in the organization. Job Title: Internal Communications Specialist...
-
Emergency Communications Coordinator
3 hours ago
Boise, Idaho, United States Life Flight Network Full timeJob OverviewLife Flight Network stands as a leading not-for-profit air ambulance service, renowned for our commitment to safety, excellence, and innovation in emergency medical transport.As a valued member of our organization, you will embark on a career filled with purpose, pride, and dedication to service. Our team comprises skilled professionals who excel...
-
Community Rehabilitation Specialist
3 hours ago
Boise, Idaho, United States Access Behavioral Health Services Full timePosition OverviewAccess Behavioral Health Services is seeking dedicated professionals who are passionate about supporting individuals in their journey towards recovery and personal growth. Our team members engage with clients to assist in enhancing social capabilities, re-establishing essential life skills, managing personal finances, and navigating...
-
Emergency Communications Coordinator
5 hours ago
Boise, Idaho, United States Life Flight Network Full timeJob OverviewLife Flight Network stands as a leading not-for-profit air ambulance service, setting benchmarks in safety, quality, equity, and innovation both in the air and on the ground.Being part of our distinguished organization means embarking on a career characterized by excellence, pride, compassion, and steadfast service. Our team comprises dedicated...
-
Emergency Communications Coordinator
9 hours ago
Boise, Idaho, United States Life Flight Network Full timeJob OverviewLife Flight Network stands as a leading not-for-profit air ambulance service, committed to enhancing safety, excellence, and innovation in emergency medical transport.As a vital member of our organization, you will engage in a career marked by pride, compassion, and dedicated service. Our team comprises skilled professionals who excel in a...
-
Internal Communications Specialist 4
2 weeks ago
Boise, United States CriticalRiver Inc Full timeJob DescriptionJob DescriptionRole: Internal Communications Specialist 4Location: 8000 S. Federal Way PO Box 6 Boise IDDuration: 6 + months Description:Writes, edits, reviews and oversees release of internal communication documents and programs that support the organization.Edits and enhances internal communication materials, including intranet, newsletters,...
-
Internal Communications Specialist 4
4 weeks ago
Boise, United States CriticalRiver Inc Full timeJob DescriptionJob DescriptionRole: Internal Communications Specialist 4Location: 8000 S. Federal Way PO Box 6 Boise IDDuration: 6 + months Description:Writes, edits, reviews and oversees release of internal communication documents and programs that support the organization.Edits and enhances internal communication materials, including intranet, newsletters,...
-
Security Patrol Specialist
6 hours ago
Boise, Idaho, United States Peak Alarm Company Full timeJob OverviewHiring Bonus: $500.00As a Security Patrol Specialist at Peak Alarm Company, you will have the chance to enhance your career in the field of private security. This role allows you to contribute positively to the safety of your community while ensuring the well-being of individuals in your designated areas.Your Shift9:00 PM - 7:00 AM, rotating...
-
Internal Communications Specialist 4
4 weeks ago
Boise, United States Dexian Full timeJob Title: Internal Communications Specialist 4 Duration: 6 Months Contract + Possibility of Extension/FTE Location: Boise, ID 83707 Pay Rate: $42.00 - $44.71 Hourly JOB SUMMARY Description: Writes, edits, reviews and oversees release of internal communication documents and programs that support the organization.Edits and enhances internal...
-
Digital Communications Specialist II
2 weeks ago
Boise, United States Boise Cascade Company Full timeJob DescriptionJob DescriptionBoise Cascade is seeking a highly motivated and detail-oriented Digital Communications Specialist who will create and manage content for our Company’s digital platforms, including social media, our intranet, and other collaboration sites in Sharepoint. The ideal candidate will play an important role in supporting the Corporate...
-
Automotive Service Specialist
6 days ago
Boise, Idaho, United States Lithia Driveway Full timeCompany Overview: Lithia Driveway is actively seeking skilled Automotive Service Specialists at various experience levels. We offer competitive compensation based on expertise and qualifications.Compensation Structure: - Experienced technicians (A & B levels): $22-40 per flat rate hour. - Entry-level technicians (C & D levels): $17-20 per flat rate hour.Pay...
-
Aviation Operations Specialist
4 hours ago
Boise, Idaho, United States U.S. Department of the Interior Full timePosition Overview This role is essential for ensuring the efficient management of aviation operations within the agency. Candidates must be U.S. Citizens, and prior federal service is not a prerequisite. Key Responsibilities Manages the reception and dispatch of tactical and logistical aircraft and crews. Delivers comprehensive briefings to...
-
Community Engagement Coordinator
5 days ago
Boise, Idaho, United States Resilient Enterprises, Inc. Full timeAre you driven by the desire to craft exceptional event experiences that support charitable initiatives and enhance their missions? At Resilient Enterprises, Inc., we are committed to fostering positive change within the community. Our efforts have successfully elevated our clients' brand visibility and outreach, and we are now looking for a dedicated and...
-
Community Engagement Coordinator
5 days ago
Boise, Idaho, United States Resilient Enterprises, Inc. Full timeAre you driven by the desire to craft exceptional event experiences that support charitable initiatives and enhance their missions? At Resilient Enterprises, Inc., we are committed to fostering positive change within the Boise community and its surroundings. Our efforts have successfully broadened our clients' brand visibility and outreach, and we are now on...