Production Manager

General Work Schedule:

This position regularly requires long hours and occasional weekend (Saturday) and/or on-call work. May work beyond a standard full-time schedule including the number of hours and days worked per week and requires willingness to work evenings and holidays based on business needs.

GENERAL POSITION SUMMARY

The Production Manager (PM) is responsible for managing a team of production technicians and field supervisors to ensure successful project outcomes. They lead, train, and coach their team to deliver consistently positive results while driving sales, maintaining equipment to company standards, and complying with company safety standards. The PM is accountable for role modeling standards and reinforcing expectations set by management for their team. They may delegate tasks and operational activities to others and supervise, inspect, train, and coach technicians to accomplish all projects in a safe and efficient manner while meeting customer service standards. Additionally, Production Managers partner with Operation Directors to drive positive outcomes on a daily, monthly, and annual basis.

ESSENTIAL FUNCTIONS OF THE POSITION

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact Management for additional information.

Job Duties and Responsibilities:

Manage the daily operation of the warehouse and assigned divisional team, including but not limited to vehicle and safety inspections, project status and completion, training, on-call scheduling, on-call response, and equipment maintenance.

Provide leadership, coaching, consistent communication, and oversight for a team of field supervisors, lead and assistant technicians, dedicated to driving revenues, and committed to providing outstanding customer service.

Ensure all supervisors & technicians are aware of and comply with all laws, policies, safety standards, procedures, and OSHA requirements. Immediately address and/or report violations to the Operations Director.

Set the standard for customer service provided by technicians and field supervisors.

Ensure supervisors & technicians attend and complete scheduled jobs according to the production schedule.

Ensure all supervisors & technicians have completed required components of Company training programs and are adequately trained in all departmental functions. Function as a coach and mentor for technicians.

Ensure proper truck inventory levels by service team to ensure job efficiency.

Ensure field supervisors complete vehicle inspections and perform QA visits to residential and commercial jobs.

Revise Standard Operating Procedures according to their division and ensure compliance.

Deliver performance coaching and reviews to field supervisors and technicians.

Work with technicians to create training and development plans, identify career advancement opportunities and communicate them to the Operations Director.

Address all performance management and technician relations issues in a timely and effective manner.

Assist Operations Director in coaching assigned division toward building profitable truck operations.

Assist Operations Director in maintaining appropriate staffing/talent levels via audits, interviews, coaching, and reviews.

Timely and accurate completion of all required reports and paperwork.

Attend and participate in scheduled meetings with management, sales, and technician teams.

Additional Requirements:

Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.

Ability to multi-task, prioritize and delegate tasks and duties to technician staff in a complex environment.

Effective project management and time management skills.

Proactively assist team members, managers, and technicians. Step in and help when and as needed.

Manage special projects and perform other duties as assigned.

Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.

Accountability Follow through on commitments. Take personal responsibility for decisions, actions, and failures.

Collaboration Cooperate with others to achieve shared objectives and get work done. Consider the interests of others as well as ones own.

Instill Trust Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.

Change Management Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.

Detail Oriented Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.

Leads by example in following the Company Code of Business Conduct (Ethics).

POSITION QUALIFICATIONS

Education:

High School graduate, GED or equivalent required; bachelors degree preferred. Related Experience, Qualifications and/or Certifications:

Three to five years of related warehouse/ industrial service/ maintenance experience; minimum of two years of direct supervisory experience.

Must possess a valid drivers license and acceptable driving record (Required)

Computer Skills / Special Equipment Knowledge:

Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

Ability to learn and operate necessary computer software

Advanced communication/ negotiation skills

Ability to drive/operate industrial equipment including trucks, forklifts, loaders, compressors, etc.

WORK SCHEDULE

In general, a Production Managers work week consists of five weekdays with the addition of on-call and weekend (Saturday) availability.

Production Managers routinely work forty hours (40), and sometimes more, hours per week based on business, staffing and customer needs.

Production Managers are expected to be regularly involved in daily departure and return of technicians as well as working some evenings and holidays as required by staffing and business needs. Travel is required.

Periodically, Production Managers may find it necessary to arrange their schedule to fill staffing gaps due to technician absences, scheduled Paid Time-Off, special/promotional events or other business demands.

WORK ENVIRONMENT

Production Managers generally work in a multitude of environments including office spaces, warehouse environment, and on-site with technicians and customers. The working environment involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Exposure to moderate noise, outdoor elements (heat and cold) and airborne particles.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate. This document does not represent a contract of employment and does not change the at-will relationship. This organization reserves the right to change this job

description and/or assign tasks for the employee to perform, as the Company may deem appropriate.