Service Solutions Coordinator
2 weeks ago
OUR CORE VALUES:
PEOPLE ARE WORTH THE INVESTMENT | COUNT THE COST | SEEK A BETTER WAY | SAFETY STARTS WITH ME |
TEAM IDEAL| SHOW UP AND SPEAK UP| BE A RESOURCE
Ideal Building Solutions is a specialty contractor in the fields of commercial roofing and fall protection. Our purpose is to Do Hard Things & Become Better Versions of Ourselves daily We have created an environment where people can thrive during challenges, solve complex problems, and become better versions of themselves. Our commitment is To be the most resourceful, responsive, & reliable specialty contractor for our partners.
Job Description:
The Service Team is seeking to hire a natural leader with a desire to elevate the customer experience in our organization and build a career in the commercial roofing industry. Even without prior experience in construction, you can succeed in this trade if youre inclined to learn. We will invest in the Ideal candidate with the intention of fast-tracking their growth in preparation for a leadership seat.
Duties and Responsibilities include but not limited to:
As a member of the Service Team, you will be supporting and leading efforts to provide preventative maintenance and repairs for our clients roofs.
Participate and add value to weekly Level 10 Meetings
Act as liaison between Clients and Service Technicians
Schedule and manage Service Technicians for leak repairs and projects via Field Service Lightning (Salesforce).
Inspect roofs and determine recommended repairs and maintenance
Creating Estimates and Quotes for repairs and maintenance.
Account Management / Servicing customer needs
In the field Project Management: Providing direction to the Service Technicians
Responsible for management/growth of service department
Support the Invoicing process to ensure clients are being invoiced accurately and timely.
Monitor the Service Department dashboard to ensure KPIs are being met and make suggestions for improvement as needed.
Benefits:
Weekly Paychecks
Paid vacation and holidays.
401K Plan with Company Match.
Referral Bonus Program
Work / Home Life Balance.
Industry Leading safe working conditions.
Ongoing safety training and performance enhancement.
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Opportunity to grow with a company that values you and is here to invest in your personal growth.
Education And Experience Requirements:
High School Diploma, (College Degree desired)
Leadership or Management experience in any field.
Experience in the commercial construction industry is a plus.
Production schedules, process improvement, lean.
Bilingual (Spanish) is a plus
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