Packer Automation Product Support

2 weeks ago


Norcross, United States Sidel Group Full time

**Packer Automation Product Support**

United States, Norcross **Packer Automation Product Support**

**Contract Type**

**Permanent**

**Country**

**United States**

**Location**

**Norcross**

**Your Opportunity**

The Packer Automation Product Support Expert is part of the Product Support Americas organization. The job takes place both in the office and onsite. In both situations the resource must secure the operational follow up & technical support of all packer (shrink wrapper) equipment on the automation side, throughout the whole life of the machine.

**Your Mission**

* Participate to the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on packer shrink wrapping equipment.

* Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on packer shrink wrapping equipment.

* Secure and manage Non-Conformity and warranty cost on the SINCRO tool.

* Support FSE during new packer shrink wrapping project installation and service site execution on automation issues (as well as basic mechanical support).

* Apply Root Cause Analysis methodology on automation and mechanical issues on packer shrink wrapping equipment, driving data collection and preventive/corrective action. Report in concise manner the issues seen on the field and requests for engineering modification to the Product Group.

* Provide any preliminary solution to internal and external customers.

* Secure retrofit application on the packer shrink wrapping installed base concerning automation and mechanical solution.

* Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.

* Visit periodically strategic deals & customers in order to collect customer feedback on performances or eventual technical issues.

* Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for packer shrink wrapping equipment.

**Your Profile**

* Minimum of 3 years with technical assistance and/or field experience

* Knowledge of packer technology, preferrably of Sidel shrink wrapping technology, Versafilm. Additional knowledge in Case Packing is a plus

* Ability to manage and satisfy customer requests

* Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)

* Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)

* Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)

**Contract Type**

**Permanent**

**Country**

**United States**

**Location**

**Norcross**


  • Production Technician

    4 weeks ago


    Norcross, United States ACM Chemistries, Inc. Full time

    Job DescriptionJob DescriptionAre you looking for an opportunity where your skills and dedication will be valued? Look no further! We are currently seeking a Production Technician to join our dynamic team at ACM Chemistries. As a Production Technician, you'll play a crucial role in ensuring the quality manufacturing and logistical activities related to...


  • Norcross, United States Sidel Group Full time

    Job vacancies on Sidel.com Norcross Productivity Engineer - Indianapolis YOUR OPPORTUNITY Sidel is looking for a Field Service Engineers to be Embedded on one of his client's facility located in Indianapolis, US for a dedicated mission of 12 to 18 months assignment. Duties are to perform part of the Quality and Testing of the new aseptic equipment at the...

  • CBD North office

    5 days ago


    Norcross, United States Cornerstone Hospitality Full time

    Job DescriptionJob DescriptionSummary:The Utility performs general factory work and fills in for the Packer and Grinder as needed. Essential Functions/Duties and Responsibilities:• Pulling orders of finished goods from warehouse. Ensures that product is in a shippable configuration.• Ensures that good housekeeping practices are followed in both the...

  • Production Manager

    2 weeks ago


    Norcross, United States Radwell International Full time

    Job DescriptionJOB SUMMARYMonday-Friday 8am-5pmThis Production Manager position is responsible for overseeing and directing technical functions and associated value added projects. Functions that fall under the direction of this position include Repair Production Supervisors and Repair Team Leaders. Recruiting responsibilities include pre-screening and...


  • Norcross, Georgia, United States Motion Recruitment Full time

    Seeking a technical Customer Support Representative for a contract opportunity in Norcross, GA. The primary purpose of this role is to answer technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. The rep is responsible for receiving calls, finding resolution, and...

  • DevOps Engineer

    2 weeks ago


    Norcross, United States USAN Full time

    Job DescriptionJob DescriptionSalary: USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS solutions...


  • Norcross, United States HD Hyundai Construction Equipment North America Full time

    Primary Responsibilities: ·      Serve as a Hyundai product expert on Hyundai CE product (especially wheel loader and/or dozer and/or articulated dump truck) features, functions, benefits. ·      Assist dealer personnel and Hyundai sales staff with sales-related technical product information. ·      Assist Product Sales Trainer and...


  • Norcross, United States Motion Recruitment Full time

    If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. The rep is responsible for receiving calls, finding...


  • Norcross, United States Staffing Resources Full time

    Intelligent Transportation Systems Support Technician Norcross - 60-100k Seeking a capable individual to serve as an Intelligent Transportation Systems Support Technician. Position will include product support of NEMA and 2070 traffic cabinets and controllers, CCTV and detection cameras, battery backup systems, and communications infrastructure (fiber and...


  • Norcross, Georgia, United States Motion Recruitment Full time

    If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. The rep is responsible for receiving calls, finding...


  • Norcross, United States White Cap Supply Holdings, LLC Full time

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...


  • Norcross, United States Motion Recruitment Partners Full time

    Technical Call Center/Support Representative Norcross, GA **Onsite** Contract $19.9/hr - $20.5/hr If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees)...


  • Norcross, United States Shutterfly Full time

    At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of “Picture Day,” Lifetouch has captured the unique personalities of children and families for more than 85 years.     As part of the Shutterfly family of brands, we’re all about people — bringing them...


  • Norcross, United States Shutterfly Full time

    At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of “Picture Day,” Lifetouch has captured the unique personalities of children and families for more than 85 years.     As part of the Shutterfly family of brands, we’re all about people — bringing them...

  • Software System

    3 weeks ago


    Norcross, United States Ace Industries, Inc. Full time

    Job DescriptionJob DescriptionJob Description:Join our dynamic team at Ace as a Software System & IT Support Specialist! We are seeking a versatile individual with a strong background in NetSuite ERP administration, Microsoft Teams, and SharePoint support. The ideal candidate will manage our help desk environment while providing exceptional support to our...


  • Norcross, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Omnichannel Solutions, you are an integral...

  • IT Specialist

    2 weeks ago


    Norcross, United States U.S. Department of the Interior Full time

    Job Description (Please follow all instructions carefully) Summary Information Do I Need To Know About This Position? Salary: $58,815 (Step 01) to $72,561 (Step 10); NOTE: First time hires to the Federal Government are typically hired at the Step 01 . This job opportunity announcement may be used to fill additional similar vacancies in the...


  • Norcross, United States Motion Recruitment Partners LLC Full time

    Technical Call Center/Support Representative Norcross, GA Onsite Contract $19.9/hr - $20.5/hr If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees) regarding...


  • Norcross, United States JPMorgan Chase Full time

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Omnichannel Solutions, you are an integral part of the team that...


  • Norcross, United States Novalink Solutions Full time

    Job Description The Security Cloud Engineer will assist the Cybersecurity Team by supporting Gwinnett County Security staff in their efforts to protect county systems. This position will be responsible for developing and maturing Microsoft Defender products and various other Cloud based products. Minimum Qualifications: • Previous experience in various...