Technical Account Coordinator

4 weeks ago


Norcross, United States MiSource Full time

We are seeking a skilled Technical Account Coordinator in the Low Voltage Industry to join our team.

Job Functions/Duties:

  • Coordinates service-related activities to drive Customer Success
  • Ordering materials and managing delivery logistics.
  • Creating labor tickets and scheduling techs to meet Service Level Agreements (SLA).
  • Issues management and triage escalations.
  • Working with technicians over the phone to resolve issues as necessary.
  • Provide customer updates as needed in work order management systems (client portals)
  • Basic network and low voltage troubleshooting


Requirements:

  • High School Diploma or equivalent
  • 1 year of project coordinator or equivalent operations coordinator experience:
  • IT / low-voltage services, Break-fix/Reactive Service Maintenance.
  • Low voltage working knowledge, Wi-Fi, Structured Cabling, Analog, and Data Networking.
  • Strong computer literacy with Microsoft Office suite.
  • Ability to effectively present information and respond to questions from individuals at all levels.



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