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Client Service Representative
2 months ago
At Vida Veterinary Urgent Care, we provide compassionate, high-quality care for pets in urgent situations. Our team is dedicated to creating a calm and supportive environment for both pets and their owners during stressful times. We are seeking a friendly, organized, and empathetic Client Service Representative to join our front-line team and ensure that every interaction with our clients is a positive and memorable experience.
Position Overview
As a Client Service Representative, you will be the first point of contact for clients and play a critical role in setting the tone for their experience at our clinic. You’ll handle a variety of responsibilities, from greeting clients to managing communications and helping coordinate patient care. This is a key role that requires excellent communication, problem-solving skills, and a genuine love for animals and people.
Responsibilities:
- Welcome clients and pets upon arrival, ensuring a warm and compassionate experience.
- Answer phone calls, emails, and messages, providing clear, accurate, and empathetic communication.
- Assisting clients with check in & check out process
- Schedule urgent care appointments and manage the flow of patients within the clinic.
- Process payments, and maintain accurate billing information.
- Help maintain a clean, organized, and welcoming reception area.
Our hours are Mon-Fri 11am-8pm and Sat/Sun 9am-6pm. We are closed all major holidays. Rotating weekend shifts are a requirement for this position.
