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Operations Manager

2 months ago

Knoxville, United States SERVPRO Full time
Job DescriptionJob Description

SERVPRO of Rocky Hill is hiring an Operations Manager

We are looking for a dynamic leader to join a fantastic team. The Operations Manager leads the front line representatives of the SERVPRO brand demonstrating the company's "Here to Help" commitment to customers and clients. Leading your team you will need to be able to coordinate crews and schedules, monitor and perform work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Responsibilities

  • This position requires an individual that has an upbeat and professional attitude who leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
  • Lead a team of Project Managers who are responsible for inspecting properties, preparing and executing a detailed scope of work for restoration
  • Train and coach restoration team members
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience
  • Oversee the management of operational activities
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables and keep facility in working order, ensuring equipment and vehicles are well-maintained
  • Ensure production staff follows SERVPRO® Franchise processes
  • Network and build relationships
  • Keep the Owner(s) and General Manager updated on production
  • Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
  • Oversee or manage Local, Large Loss, and Storm Event jobs by providing quick responses to job loss sites thus ensuring any size losses are handled professionally and profitably
  • Oversee and verify accuracy of job estimates, resulting in improved profit margin
  • Ensure compliance with job standards to achieve defined results in production division
  • Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
  • Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Physical and Work Environment Requirements:

  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
  • Exposure to chemicals
  • Walking and standing for long periods of time, driving, sitting, climbing
  • Ability to climb ladders and work at ceiling heights
  • Ability to work/inspect tight spaces (e.g., crawls spaces under buildings, attics)
  • Repetitive pushing/pulling/lifting/carrying objects

Qualifications

  • 2+ years of operation management experience - Preferred
  • Experience in cleaning/restoration/construction industry - Preferred
  • High school diploma/GED - Required
  • Bachelor's/Associates degree - Preferred
  • IICRC certifications - Desired but not required
  • Ability to travel locally and out of state occasionally when necessary
  • Ability to successfully complete a drug, background, and motor vehicles check subject to applicable law
  • Intermediate math skills
  • Excellent leadership skills
  • Proficient computer skills
  • Knowledgeable at job costing, and quality control

Benefits

SERVPRO offers:

  • Career progression
  • Professional Development
  • Paid vacation
  • Holiday pay
  • Company vehicle

And more


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.


Each SERVPRO® Franchise is Independently Owned and Operated.