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Front Desk Coordinator

1 month ago

Houston, United States Pressed Roots Full time
Job DescriptionJob Description

Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Description

Pride. Growth. Beauty. Community. Welcome to a new way to work.

At Pressed Roots, our front desk coordinators are entrusted to serve as the face of Pressed Roots to customers and partners and act as the behind-the-scenes operational expert. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to grow within your career. You’ll quickly understand how to manage a successful, beauty business and excel at customer service, sales and marketing, finance, and operations. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here.

And it doesn’t stop there...

Pressed Roots’ front desk coordinators also enjoy:

  • Competitive hourly pay rate, bonus opportunities, and a paid referral program
  • Continued education and professional development courses
  • Flexible scheduling - full-time, part-time, and seasonal shifts available
  • Career paths leading to management, corporate, and future franchise opportunities
  • Hands-on, comprehensive training on the salon business and operations
  • Fun, fast-paced, family-like working environment

Responsibilities

  • Lead client experience from check in to check out, ensuring Pressed Roots standards are upheld, creating a memorable experience for the client
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
  • Organize and execute shop flow between Clients and staff in a positive manner
  • Serve as subject matter expert in the reservation system
  • Ensure client information is entered in with accuracy and timeliness
  • Rebook appointments during check out while addressing client by name
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met
  • Optimize and maximize appointments with reservation system
  • Engage clients and serve complimentary beverages
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions
  • Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area and studio clean (along with other team members)
  • Maintain clear communication with Studio Management about overall shop operations
  • Educate clients on Pressed Roots products and tools and replenish after sell through
  • Other duties as assigned by management.

Qualifications

  • Must be able to work well under pressure and thrive in a busy environment
  • Excellent customer service and communication skills
  • Amazing organization and multitasking skills
  • A strong work ethic with a “go-getter” attitude
  • Must be at least 18 years of age
  • High School Diploma or Equivalent







Requirements

  • 3+ years of customer service experience (previous Front Desk or salon experience a plus)
  • Can work full-time hours 30+ weekly (including evening shifts)