Service Technician

4 weeks ago

Coral Springs, United States TENTH MOUNTAIN LLC Full time
Job DescriptionJob DescriptionA service technician is responsible for satisfactorily completing service calls.
• Assess, repair and document roofing deficiencies, or report the nature of issues if they
are not roofing deficiencies
• Communicate with customers in order to discern their roofing
maintenance/repair/service needs
• Identify and propose additional services as neededSpecific Duties, Functions, and Responsibilities of the Job
• Work with the service manager and other service technicians to diagnose and repair
roof-related problems
>Be prepared to work on any repair job assigned by the service manager.
>Be on time for all shifts – meaning, ready to go at the assigned time with all personal tools and PPE.
>Document current conditions and future needs.
• Ability to work safely and capably on all roof systems, listed below
>Abide by all safety requirements, including PPE, fall protection and others.
>Demonstrate proficiency in roof system repair.
>Complete documentation required to log and bill jobs.
• Deliver excellent quality and customer satisfaction
>Perform work according to company standards.
>As a representative of the company, exhibit professional and courteous behavior when interacting with members of the public.
• Mentor and supervise less experienced crew
Required Knowledge, Skills, and Abilities
Work Skills – Service technicians must exhibit technical skills necessary to work in service.
Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctly
Language skills – Ability to read, analyze and interpret
Oral Communication –Speak in a clear and professional manner
Written Communication - Able to read and interpret written information; write legibly and informatively in a professional manner
Math – Ability to perform math calculations relevant to roofing work
Technology – Ability to use computers, phones and other technology tools
Roof system installation – Ability to teach others roof system installation skills
Safety and security – Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly and effectively
Quality – Knowledge to inspect and assure attention to detail and quality
Productivity – Demonstrates the ability to meet and exceed productivity standards; works quickly and accurately
Cost consciousness – Understands budgeting and implications to jobs
Data research – Collects data to the company’s benefit
Management – Ability to track and influence measurable outcomes
Plans and specifications – Ability to read and understand architectural plans and specifications
Relational Interaction and Teamwork – Service technicians work in a team environment, typically with one other person.
Customer service – Develop relationships with customers; manage difficult or emotional
customer situations; respond to requests for service and assistance
Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possible
Leadership, Management and Teamwork – Service technicians must be able to work well with others and within a company system.
Leadership – Motivates others to perform
Management – Ability to juggle schedules, including anticipating weather and its effects; details; and outcomes
Teamwork – Ability to work with others in order to accomplish goals
Education and Experience
Essential (The following items are essential for applicants to possess.)
• (2+) years of roofing production experience
• Ability to work 8- to 12-hour shifts, weekdays and weekends
• Driver’s license
• English fluency
• OSHA 10-hour or 30-hour card
Preferred
• Bilingual (including English)
• Driver’s license
• CDL
• OSHA 30-hour card
• Specialized training, such as, safety, manufacturer system training, specific
equipment, computer programs, etc.
Necessary Tools
• Tool belt with nail pouch
• Shingle hatchet
• Chalk line
• Utility know with straight and hook blades
• 16-foot (or longer) tape measure
• Tin snips
• Pry bar
Physical Requirements
These physical demands are representative of the physical requirements necessary for
an employee to successfully perform the essential functions of the job. Reasonable
accommodation can be made to enable people with disabilities to perform the
described essential functions.

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