IT Technical Support Specialist

4 weeks ago

Des Moines, United States TPI Full time
Job DescriptionJob DescriptionDescription:

TPI is a full service printer specializing in complex variable data printing in the gaming industry. We are a privately held company that has been in business for over 50 years. TPI is always looking for committed, hard working, self-motivated individuals that take pride and accountability in their work. TPI rewards their employees with competitive salaries.


Position Summary: The IT Technical Support Specialist position provides essential technical assistance and support for computer systems, hardware, and software. This role is responsible for responding to user queries, running diagnostic programs, isolating problems, and implementing effective solutions.


Essential Functions

  • Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries in person or over the phone.
  • Develop and write training documentation and conduct training sessions for computer users.
  • Maintain the daily performance of computer systems.
  • Respond to email messages from customers seeking help.
  • Guide customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Perform virus and spyware updates on computers.
  • Run diagnostic programs to resolve issues.
  • Troubleshoot and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issues have been resolved.
  • Gather feedback from customers about their computer usage experiences.
  • Generate reports to identify recurring malfunctions.
Requirements:
  • Advanced proficiency in Microsoft Office applications, including Access, Excel, Outlook, and Word.
  • Experience and understanding of LAN/WAN networks.
  • Strong quality focus and attention to detail.
  • Excellent organizational and project coordination skills.
  • Solid technical experience and understanding.
  • Quick learner with effective problem-solving and decision-making abilities.
  • Highly organized and detail-oriented.
  • Ability to work under pressure and meet deadlines while maintaining high efficiency.
  • Capable of managing multiple tasks simultaneously and adjusting to changing priorities.
  • Team player with excellent communication skills.
  • Flexible availability, including evenings, weekends, and on-call work.

Preferred Education and Experience

  • 4 year degree in related field preferred.
  • 1 year of related experience required.
  • 2 -3 years related experience preffered.

Physical Demands: This position requires a variation of frequent sitting, standing, and walking throughout the day with occasional bending and squatting required to work on equipment. Occasional lifting up to 50 lbs. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for computer work.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but the schedule varies and requires flexibility to work as needed in the evenings and weekends. Typically, 40 hours per week.


The pay range for this position is $50,000 to $60,000 per year. Compensation is dependent on qualifications and experience.


TPI recognizes that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.


TPI provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

  • Technical Support Specialist

    6 days ago

    Des Plaines, Illinois, United States Shartega IT, Inc. Full time

    Technical Support SpecialistThe Technical Support Specialist plays a crucial role in delivering initial-level computer assistance in a professional and efficient manner. This encompasses support for hardware, software, networks, and more.Core Responsibilities:Providing technical support for hardware and software issuesResolving client inquiries through...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a dedicated group of Technical Support Specialists to assist internal staff through inbound calls.Specialists will receive comprehensive training on the company's internal systems, tools, and procedures. They will be tasked with managing a ticketing queue and assisting in troubleshooting various issues faced by...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support SpecialistFully remote position, candidates must reside within a specified distance from the designated area.Key ResponsibilitiesProviding assistance through various channels including phone, email, and chat.Addressing technical issues related to software and hardware.Utilizing tools such as Windows, Active Directory, and...

  • Technical Support Specialist

    6 days ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support Specialist100% remote, must sit within 30 miles of Des Moines, IA Key ResponsibilitiesProviding assistance through troubleshooting and resolving technical issues.Delivering exceptional customer service via phone, email, and chat.Utilizing Windows operating systems and Active Directory for user management.Managing incidents through...

  • Technical Support Specialist

    1 week ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support SpecialistRemote Opportunity Core ResponsibilitiesDiagnosing and resolving technical issuesProviding exceptional customer serviceCommunicating via phone, email, and chatFamiliarity with Windows operating systemsManaging Active Directory tasksUtilizing ServiceNow for ticket managementSupporting Tier 1.5 inquiriesPosition OverviewWe are...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Job OverviewContract Duration: 6 Months with potential for full-time hireShift: Overnight, from Midnight to 8 AMWork Arrangement: Primarily remote with occasional onsite requirements post-pandemicPosition SummaryThe role of a Technical Support Specialist within our IT Infrastructure Consulting division offers a remarkable chance to engage with a vibrant...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support SpecialistFully remote position, candidates must reside within a specified distance from Des Moines, IAKey ResponsibilitiesDiagnosing and resolving technical issuesProviding exceptional customer serviceAssisting via Phone, Email, and ChatProficient in Windows environmentsManaging Active Directory tasksUtilizing ServiceNow for ticket...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support Specialist100% remote, must sit within 30 miles of Des Moines, IA Core ResponsibilitiesDiagnosing and resolving technical issuesProviding exceptional customer serviceCommunicating via phone, email, and chatProficient in Windows operating systemsManaging Active DirectoryUtilizing ServiceNow for ticket managementHandling Outlook...

  • Technical Support Specialist

    6 days ago

    Des Moines, Iowa, United States TEKsystems Full time

    Technical Support SpecialistRemote Position Key ResponsibilitiesProvide assistance through various channels including phone, email, and chat.Engage in troubleshooting and resolving technical issues for internal staff.Utilize tools such as Active Directory and ServiceNow for effective issue management.Handle a range of inquiries from password resets to...

  • Technical Support Specialist

    4 weeks ago

    Des Moines, United States Aureon Consulting Full time

    ***Direct applicants only please, no 3rd party inquiries.***Local candidates preferred but willing to consider remote candidates who are supremely qualified.POSITION SUMMARY:Aureon consulting as an immediate need for a Technical Support Specialist to play a pivotal role in providing comprehensive technical support and solutions across various IT domains...

  • Technical Support Specialist

    1 month ago

    Des Moines, United States Aureon Consulting Full time

    ***Direct applicants only please, no 3rd party inquiries.***Local candidates preferred but willing to consider remote candidates who are supremely qualified.POSITION SUMMARY:Aureon consulting as an immediate need for a Technical Support Specialist to play a pivotal role in providing comprehensive technical support and solutions across various IT domains...

  • Technical Support Specialist

    1 month ago

    Des Moines, United States Aureon Consulting Full time

    ***Direct applicants only please, no 3rd party inquiries.***Local candidates preferred but willing to consider remote candidates who are supremely qualified.POSITION SUMMARY:Aureon consulting as an immediate need for a Technical Support Specialist to play a pivotal role in providing comprehensive technical support and solutions across various IT domains...

  • Technical Support Specialist

    4 weeks ago

    Des Moines, United States Aureon Consulting Full time

    ***Direct applicants only please, no 3rd party inquiries.***Local candidates preferred but willing to consider remote candidates who are supremely qualified.POSITION SUMMARY:Aureon consulting as an immediate need for a Technical Support Specialist to play a pivotal role in providing comprehensive technical support and solutions across various IT domains...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States BRINKMANN INSTRUMENTS, INC. Full time

    Are you passionate about resolving technical challenges? Do you have a knack for troubleshooting advanced scientific devices?Join Brinkmann Instruments, Inc. as we seek a skilled Field Service Specialist to enhance our team. This role is pivotal in delivering exceptional service across the mountain/mid-west region, particularly focusing on Iowa.Your Role:As...

  • Technical Support Specialist

    6 days ago

    Des Moines, Iowa, United States TEKsystems Full time

    The Technical Support Specialist provides Level 1 technical assistance for primary incident resolution or escalation to Level 2 support teams as necessary. Key responsibilities encompass initial documentation, troubleshooting, research, and resolution of incoming incidents and requests related to the use of supported software and hardware. Technical Support...

  • Technical Support Specialist

    7 days ago

    Des Moines, United States S&S Employment Partners Full time

    Job DescriptionJob DescriptionOne of our clients is seeking a temporary Technical Support Specialist.This is a full-time, temporary position where you will work 100% onsite.Some of your responsibilities as Technical Support Specialist include:Analyzing, researching and resolving hardware and software issuesDocumenting current processes and troubleshooting...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States Electrical Power Products Full time

    Position OverviewReporting StructureThe Technical Support Specialist will report directly to the Technology Director.Role SummaryThis position is tasked with providing comprehensive technical assistance to end-users, alongside maintaining and managing equipment and systems.Key Responsibilities· Responsible for overseeing and sustaining the computer systems...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Essential Skills Required1-2 years of prior experience in a Service Desk environmentProficient in troubleshooting various Microsoft software applications including Windows 10, security updates, O365, Outlook, Teams, and Virtual Desktop Infrastructure, as well as mobile device support for iPhones and AndroidsAbility to utilize existing knowledge base...

  • On-Site Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States Oracle Full time

    Job OverviewAs an On-Site Technical Support Specialist, you will be responsible for delivering first-class field system assistance, encompassing hardware, software, applications, and networking solutions to our clients and field teams, both on-site and remotely.Customer SatisfactionYour role is pivotal in ensuring high levels of customer satisfaction through...

  • Technical Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States RK Management Consultants Full time

    Position Overview:The Computer Support Associate will play a crucial role in ensuring the smooth operation of IT services within RK Management Consultants. This position involves a variety of tasks aimed at maintaining and enhancing the efficiency of computer systems and user support.Key Responsibilities:Execute and oversee standard procedures that are...