Case Management Department Assistant

4 weeks ago

Ventura, United States Ventura Orthopaedic Medical Group Full time
Job DescriptionJob DescriptionDescription:

Overall Responsibility

The main function of The Case Management Department Assistant position is to provide support to the Case Managers and others in the department to ensure efficient, organized, and smooth day-to-day operation of the Case Management Department. The Case Management Department Assistant works collaboratively as part of a multi- disciplinary team whose focus is to provide patient and family education, communication, and coordination of services with compassion and competency during an episode of care. The Case Management Department Assistant is responsible for managing confidential and time sensitive material.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Run daily reports to confirm elective surgeries, discover changes made to patients scheduled

procedures and/or appointments or other missing data.

• Build new patients and procedures into Patient Tracking systems daily as needed.

• Manage incoming faxes, upload into patient tracking system, and assign to the proper person.

Forward voicemails that come through the Case Management email to the appropriate person.

• Create and maintain the weekly schedule. Update throughout the day as changes arise. Notify Case

Manager and Assistant Case Manager of any changes to the schedule.

• Create and update forms with Microsoft Word, Adobe Acrobat and Excel as needed.

• Mail, email, or fax documents

• Remove Program Patient notifications within the EMR for any patient that is past the end of

their episode date.

• Add and remove patients as instructed from the telephone hive

• Scan documents as received into patient charts.

• Take and communicate telephone messages as needed.

• Other duties as assigned.


Requirements:

Skills and Attributes

Excellent organizational skills Good communication skills

Proficient with Microsoft Office Programs and Adobe Strong sense of teamwork

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related

experience and/or training; or equivalent combination of education and experience

Experience with Electronic Medical Records system a plus


Language Skills

Ability to read and interpret instructions. Ability to use proper spelling and grammar when

creating or editing documents. Ability to communicate clearly and professionally.


Mathematical Skills

Basic math skills such as adding, subtracting, multiplying and dividing figures. Ability to

calculate basic figures and amounts.


Reasoning Ability

Ability to solve practical problems and deal with a variety of situations. Ability to interpret a

variety of instructions furnished in written, oral, diagram or schedule form.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the

duties of this job, the employee must be able to remain in a stationary position 50 percent of the

time; constantly operates a computer and other office machinery; must be able to frequently

communicate with patients, staff, providers; must be able to exchange accurate information in these

situations


Work Environment

Work is performed in an office area. Work may be stressful at times. Interaction with others can be

interruptive. There are times of isolation when others are not in the

office. The noise level in the work environment is usually moderate.


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