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Contact Center Manager
3 months ago
O Bee Credit Union is a $560 million dollar credit union dedicated to serving our members and communities with financial solutions and exceptional service. We are currently seeking a skilled and motivated Contact Center Manager to join our team. This position plays a crucial role in ensuring the integrity, efficiency, and compliance of our operations.
As a member-owned financial institution, O Bee Credit Union is dedicated to promoting the strength and vitality of the communities we serve. Founded to serve the employees of Olympia Brewery in 1955, today we're open to anyone in Washington State. We continue to embrace our roots with "Pub Style Banking". This celebrates O Bee's rich history as the Original Credit Union of the Olympia Brewery and other affiliated brands. O Bee has been recognized by Showcase Magazine for 3 years running with their "Best Of Award" and by Forbes as "Best-in-State".
As a Contact Center Manager, you will manage the overall operation of the Contact Center, providing quality service to members. This position will manage the performance and development of their employees. Provides and updates procedures and knowledge-based resources for the department. Solves problems within established policies and guidelines.
We have great benefits such as employer fully paid medical, dental and vision, $184.61 a pay period towards dependents, 100% employer paid life insurance and long term disability, up to $300/yr wellness rewards, 401(k) 4% match and Roth IRA, 11 paid Holidays, accrue up to 3 weeks of PTO, and Sick Leave. Plus, all employees are encouraged to volunteer for worthy causes within the local community.
What we are looking for:
- High school diploma or G.E.D required, 2-year degree preferred.
- At least 3 years of supervisory experience with direct reports.
- At least 3 years of customer service experience.
- Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
- Must be able to pass a background and credit check.
- Proficient in Microsoft Office Suite Products.
Applications submitted without resume will not be accepted. Relocation pay is not available. Recruitment will remain open until filled. The range for this exempt position is $58,984.01 to $88,476.02 annually and is dependent on experience.
O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.
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