Contact Center Operations Manager

3 weeks ago


Lacey, Washington, United States O Bee Credit Union Full time
Job Overview

O Bee Credit Union is a member-owned financial institution dedicated to serving our members and communities with financial solutions and exceptional service. We are seeking a skilled and motivated Contact Center Manager to oversee the integrity, efficiency, and compliance of our operations.

Key Responsibilities
  • Manage the overall operation of the Contact Center, providing quality service to members.
  • Develop and implement procedures and knowledge-based resources for the department.
  • Solve problems within established policies and guidelines.
  • Lead and develop a team of employees, providing coaching and feedback to ensure high performance.
Requirements
  • High school diploma or G.E.D required, 2-year degree preferred.
  • At least 3 years of supervisory experience with direct reports.
  • At least 3 years of customer service experience.
  • Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
  • Must be able to pass a background and credit check.
  • Proficient in Microsoft Office Suite Products.
What We Offer
  • Employer fully paid medical, dental, and vision benefits.
  • $184.61 a pay period towards dependents.
  • 100% employer-paid life insurance and long-term disability.
  • Up to $300/yr wellness rewards.
  • 401(k) 4% match and Roth IRA.
  • 11 paid Holidays.
  • Accrue up to 3 weeks of PTO.
  • Sick Leave.
About O Bee Credit Union

O Bee Credit Union is a $560 million dollar credit union dedicated to promoting the strength and vitality of the communities we serve. We have been recognized by Showcase Magazine for 3 years running with their "Best Of Award" and by Forbes as "Best-in-State".

We are committed to providing exceptional service to our members and communities. If you are a motivated and skilled professional looking for a challenging and rewarding opportunity, we encourage you to apply.



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