Contact Center Operations Manager
3 weeks ago
O Bee Credit Union is a member-owned financial institution dedicated to serving our members and communities with financial solutions and exceptional service. We are seeking a skilled and motivated Contact Center Manager to oversee the integrity, efficiency, and compliance of our operations.
Key Responsibilities- Manage the overall operation of the Contact Center, providing quality service to members.
- Develop and implement procedures and knowledge-based resources for the department.
- Solve problems within established policies and guidelines.
- Lead and develop a team of employees, providing coaching and feedback to ensure high performance.
- High school diploma or G.E.D required, 2-year degree preferred.
- At least 3 years of supervisory experience with direct reports.
- At least 3 years of customer service experience.
- Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
- Must be able to pass a background and credit check.
- Proficient in Microsoft Office Suite Products.
- Employer fully paid medical, dental, and vision benefits.
- $184.61 a pay period towards dependents.
- 100% employer-paid life insurance and long-term disability.
- Up to $300/yr wellness rewards.
- 401(k) 4% match and Roth IRA.
- 11 paid Holidays.
- Accrue up to 3 weeks of PTO.
- Sick Leave.
O Bee Credit Union is a $560 million dollar credit union dedicated to promoting the strength and vitality of the communities we serve. We have been recognized by Showcase Magazine for 3 years running with their "Best Of Award" and by Forbes as "Best-in-State".
We are committed to providing exceptional service to our members and communities. If you are a motivated and skilled professional looking for a challenging and rewarding opportunity, we encourage you to apply.
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Contact Center Operations Manager
2 weeks ago
Lacey, Washington, United States O Bee Credit Union Full timeJob OverviewO Bee Credit Union is a member-owned financial institution dedicated to serving our members and communities with financial solutions and exceptional service. We are seeking a skilled and motivated Contact Center Manager to oversee the integrity, efficiency, and compliance of our operations.Key ResponsibilitiesManage the overall operation of the...
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Contact Center Operations Manager
3 weeks ago
Lacey, Washington, United States O Bee Credit Union Full timeAbout O Bee Credit UnionO Bee Credit Union is a member-owned financial institution dedicated to serving our communities with financial solutions and exceptional service. With a rich history dating back to 1955, we continue to promote the strength and vitality of the communities we serve.Job SummaryWe are seeking a skilled and motivated Contact Center Manager...
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Contact Center Operations Manager
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Lacey, Washington, United States O Bee Credit Union Full timeJob OverviewO Bee Credit Union is a member-owned financial institution dedicated to serving our members and communities with financial solutions and exceptional service. We are seeking a skilled and motivated Contact Center Manager to oversee the overall operation of our Contact Center.Key ResponsibilitiesManage the performance and development of Contact...
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