Contact Center Operations Manager

2 weeks ago


Lacey, Washington, United States O Bee Credit Union Full time
Job Overview

O Bee Credit Union is a member-owned financial institution dedicated to serving our members and communities with financial solutions and exceptional service. We are seeking a skilled and motivated Contact Center Manager to oversee the integrity, efficiency, and compliance of our operations.

Key Responsibilities
  • Manage the overall operation of the Contact Center, providing quality service to members.
  • Develop and implement procedures and knowledge-based resources for the department.
  • Solve problems within established policies and guidelines.
  • Lead and develop a team of employees to achieve exceptional customer service and operational excellence.
Requirements
  • High school diploma or G.E.D required, 2-year degree preferred.
  • At least 3 years of supervisory experience with direct reports.
  • At least 3 years of customer service experience.
  • Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
  • Must be able to pass a background and credit check.
  • Proficient in Microsoft Office Suite Products.
What We Offer
  • Employer fully paid medical, dental, and vision benefits.
  • $184.61 a pay period towards dependents.
  • 100% employer-paid life insurance and long-term disability.
  • Up to $300/yr wellness rewards.
  • 401(k) 4% match and Roth IRA.
  • 11 paid Holidays.
  • Accrue up to 3 weeks of PTO.
  • Sick Leave.
About O Bee Credit Union

O Bee Credit Union is a $560 million dollar credit union dedicated to promoting the strength and vitality of the communities we serve. Founded in 1955, we continue to embrace our roots with "Pub Style Banking". We have been recognized by Showcase Magazine for 3 years running with their "Best Of Award" and by Forbes as "Best-in-State".



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