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Inside Sales Specialist
1 month ago
As an important member of the company’s sales team, the Inside Sales Specialist focuses on sales activities that guide prospective customers through all phases of the customer creation process for our Medicaid Home Care Services, while coordinating internally with sales case management and operations teams.
Essential Duties and Responsibilities:
- Pro-active and timely follow-up on inbound leads via phone, email, SMS, etc. as directed by management.
- Compassionately understand the needs of prospective customers with a balance of empathy and salesmanship.
- Professionally explain the advantages of our non-medical home care services and overcome common objections.
- Develops and maintains a deep understanding of the Medicaid eligibility and home care qualification rules for assigned states or territories.
- Educates potential clients or families on the process and steps to qualify for Medicaid services.
- Qualify opportunities and facilitate next steps with internal team members.
- Thoroughly and accurately update relevant contact details in our HubSpot CRM system.
- Complete self-direct follow-up and nurture of leads to move them to the next steps.
- Follow prescribed sales and marketing playbooks and provide feedback for continuous improvement.
- Work with sales and marketing management on initiatives focused on customer creation and relationship building.
- Develop knowledge on our offerings, customers, and markets and provide feedback to management.
- 3+ years of Inside Sales experience with demonstrated accomplishments.
- A bachelor’s degree.
- Experience working with a CRM system (HubSpot preferred)
- High degree of maturity and empathy.
- A self-starter with a strong work ethic and a desire to succeed.
- High degree of experience and comfort with computer systems, email, and MS Office suite.
- A strong communicator fluent in written and spoken English.
- Home Care or Health Care experience a big plus.
- Experience with Medicaid or other government healthcare programs a plus
- Fast learner with the ability to ramp up quickly and understand the home care market, customer needs, and the company’s offerings in order to sell effectively and achieve the desired growth objectives.
Work Environment:
Primarily in-office work with expectation of 4-5 days in-office and occasional flexibility to work remotely in a quiet home office as allowed by management.
CHHC500
ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.
CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.
DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.
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