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Inside Sales Manager

3 months ago

Philadelphia, United States Care and Help Home Care Full time
Job DescriptionJob DescriptionAbout Care & Help
Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home health care provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Job Summary:   
As an important member of the company’s sales team, the Inside Sales Manager focuses on sales activities that guide prospective customers through all phases of the customer creation process for our Medicaid Home Care Services, while coordinating internally with sales case management and operations teams.

Essential Duties and Responsibilities:  
 
  • Own, triage, and follow-up inbound leads via phone, email, SMS, etc. in accordance with company standards.
  • Responsible for ensuring Team Corporate sales pipeline is moving efficiently in accordance with company standards.
  • Assist in HubSpot utilization and trainings with new and existing sales and marketing reps.
  • Help branch locations with inside sales functions when needed.
  • Compassionately understand the needs of prospective customers with a balance of empathy and salesmanship.
  • Develops and maintains a deep understanding of the Medicaid eligibility and home care qualification rules for assigned states or territories.
  • Educates potential clients or families on the process and steps to qualify for Medicaid services.
  • Manage qualified opportunities and facilitate next steps with internal team members.
  • Thoroughly and accurately update relevant contact details in our HubSpot CRM system.
  • Complete self-direct follow-up and nurture of leads to move them to the next steps.
  • Follow prescribed sales and marketing playbooks and provide feedback for continuous improvement.
  • Work with sales and marketing management through customer focused initiatives and relationship building.


Required Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate will be in the Philadelphia area and will work in the office 4-5 days per week. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
  • 3+ years of Inside Sales experience with demonstrated accomplishments.
  • At least one year of sales management experience.
  • A bachelor’s degree or associate degree and five years' experience
  • Experience working with a CRM system (HubSpot preferred)
  • High degree of maturity and empathy.
  • A self-starter with a strong work ethic and a desire to succeed.
  • High degree of experience and comfort with computer systems, email, and MS Office suite.
  • A strong communicator fluent in written and spoken English.
  • Home Care or Health Care experience a big plus.
  • Experience with Medicaid or other government healthcare programs a plus
  • Fast learner with the ability to ramp up quickly and understand the home care market, customer needs, and the company’s offerings in order to sell effectively and achieve the desired growth objectives.


Physical Demands:  None

Work Environment:
Primarily in-office work with expectation of 4-5 days in-office and occasional flexibility to work remotely in a quiet home office as allowed by management.

 

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

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