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Crowne Plaza Virginia Beach Catering Sales Manager

4 months ago

Virginia Beach, United States Crowne Plaza Virginia Beach Full time
Job DescriptionJob Description


Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Catering Sales Manager for the Crowne Plaza in Virginia Beach, Va.

Job Purpose:

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
  • Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.
  • Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
  • New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
  • Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels.
  • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
  • Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
  • Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
  • Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
  • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
  • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
  • Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
  • Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
  • Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
  • Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
  • Displays a neat, clean, and business-like appearance at all times.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

  • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
  • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
  • Understand and follow verbal/written instructions.
  • Work on more than one task at a time.
  • Develop strong internal and customer relationships .
  • Set and manage priorities and plan activities in advance.
  • Solve problems and make sound business decisions.
  • Respond to coaching, feedback and training.
  • Strong and effective sales skills.

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program