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Practice Operations Manager

4 months ago

Mount Prospect, United States Balance Health Full time
Job DescriptionJob DescriptionDescription:

For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, with expansion into 5 states and a future dedicated to continuing with that growth strategy. As our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation.


Description

As Operations Manager, you’ll collaborate with the executive leadership team to set direction, lead and develop people, serve clients, manage operations, and apply lean thinking and systematic problem solving to continuously improve.


The Operations Manager will be responsible for a geographically dispersed team. They will be assigned multiple practice locations in which they will have direct oversight and lead and supervise the day-to-day operations of the clinical team and patient service representatives at these assigned locations; as well as support the physician’s needs. The Operations Manager will ensure their regional area delivers on key organizational metrics. They will analyze variables and develop and implement solutions that positively impact operations. Additionally, they will oversee the development of a positive workplace culture that supports WFAI’s guiding principles.


Duties and Responsibilities

  • Manages daily operations of assigned locations for which they have direct oversight; ensuring provider schedules are appropriately staffed, supervises front line staff, address site issues, supports physicians, etc.
  • Ensures the IT, infrastructure, equipment, quality, compliance, safety, supplies, staffing and other needs of each site are provided for.
  • Provide administrative and clinical leadership to plan, coordinate and manage personnel and resources to provide the highest quality patient care.
  • Assist in creating positive employee relations. Provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching and development.
  • Partner with Director of Operations to identify, measure and execute growth and retention opportunities.
  • Manage the operation with integrity to achieve performance goals. Monitor, analyze and improve all primary variables impacting operating revenue.
  • Prepare and administer regional area budget.
  • Regular site visits for all assigned locations.
  • Attend daily huddles and other meetings as required.
  • Other duties as assigned.
Requirements:


  • Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision
  • Ability to respond appropriately to emergencies
  • Ability to adapt to advancement and changing technology
  • Ability to show attention to detail, accuracy and thoroughness
  • Ability to establish and maintain cooperative working relationships with all levels of staff
  • Basic typing skills to input various data into Information systems
  • Strong interpersonal skills, a connector, with genuine interest in supporting the success of others

Education and Experience

  • Associate/bachelor’s degree or 3+ years of equivalent work experience.
  • 5 years of experience in a healthcare setting and 2 years supervisory experience is required.
  • Valid-driver’s license and/or reliable transportation.
  • Experience in Modernizing Medicine EMR system a plus; working knowledge of EMR workflows required.
  • Knowledge of Microsoft Office applications.
  • Experience with collaborative leadership and work style

SCHEDULING

The Operations Manager is expected to work Monday through Friday, with the flexibility to support Saturday operations, as needed. This role may need to be available outside of normal clinic hours, including after hours and during weekends to meet the needs of the organization.


BENEFITS:

  • Medical, Dental, and Vision Plans
  • HSA with Employer Contribution
  • FSA
  • Generous PTO Program
  • 401k with a 3% Match
  • Employee Assistance Program
  • Life and AD&D Insurance
  • Short-Term and Long-Term Disability

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

  • While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
  • Specific vision abilities required by this job include close vision, distance vision and depth perception
  • Must be able to lift/carry up to 25lbs

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision about the accommodation request or how to make the accommodation.